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Senior Specialist
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Position Number: 5232806
Location: Lubbock, TX
Position Type: Residence Life and Housing

Senior Specialist
Lubbock
37486BR
University Student Housing

Position Description
Performs specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within established guidelines with performance based on overall results obtained.

Major/Essential Functions
Indirect Supervision (15%)

Manage daily operations of assigned office area
Provide indirect supervision of Residence Life Student Assistants, providing direction and feedback as appropriate
Work with Student Assistants to ensure a clean and orderly front desk area
Provide indirect supervision through accountability of student leaders and residence life staff for administrative and related tasks
Document and communicate effectively with direct supervisors regarding staff performance concerns

Administration (40%)

Process and ensure accuracy of all office processes and record keeping, including PD cards, lock-out cards, key audits, etc.
Maintain accuracy of rosters and coordinate with Client Relations regarding occupancy of hall; utilize HEN system to effectively communicate room change needs with appropriate parties
Oversee complex mail operations, ensuring accurate tracking and delivery of mail from USPS, UPS, Fed-Ex and other carriers/vendors
Understand and appropriately utilize online departmental systems including EZ Track-it, Mercury, Cognos, etc.
Communicate facilities and housekeeping needs via the Fix-it system including, but not limited to room cleaning requests, lock changes, new key requests, etc.
Support, provide guidance for, and implement the departmental customer service model
Actively participate in regular one-on-one meetings with supervisor, communicating on-going updates of hall office functions, accomplished tasks, student concerns, etc.
Assist in the collection and processing of complex budget paperwork from student staff and leaders as assigned

Communication (30%)

Provide internal and external customer service via the phone, e-mail and in-person
Be knowledgeable of campus resources and refer students, faculty, staff, and guests as appropriate
Communicate necessary information to internal and external stakeholders as assigned
Ensure accurate reporting and provide follow-up as necessary with student and parent concerns

Departmental and Campus Support (15%)

Provide administrative support to summer camps and conferences, Red Raider Orientation housing, or summer school as assigned.
Support departmental initiatives within Residence Life including but not limited to In-Hall, Student Leadership and Academic Development and Student Support and Staff Operations.
Coordinate assigned reports including but not limited to monthly reports, time tracking, etc.
Provide administrative support to departmental initiatives as requested
Develop and maintain relationships with all areas of University Student Housing including Housing Services, Administration & Business Services and Residence Life
Attend and actively participate in monthly Senior Specialists meetings

Required Qualifications
High school plus five years experience. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications
Previous experience working within an administrative role; experience working within Residence Life or other area of Higher Education preferred

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.