Job Details

This ad is expired.

Information Technology Support Specialist III
Go to our website »

Position Number: 5127054
Location: Glendora, CA
Position Type: Computer and Information Technology

Information Technology Support Specialist III

Recruitment Start Date 03/14/2024
Recruitment End Date 04/26/2024
Salary Range 52-1 (Starting salary for a new classified hire at Citrus College is fixed at Step 1.)
Pay Rate $7,447.07 per month / $42.96 hr
FLSA Status Non-Exempt

Benefits

BENEFITS
The District provides a fully-paid, comprehensive program of fringe benefits including major medical, dental, and vision insurance for full-time employees and eligible dependents. Life insurance provided for the employee only.

General Description/Summary

POSITION SUMMARY
Plans, administers, and maintains all components of the local area and wide area networks governing the data communications among personal computers. This includes computer networks and related operating systems, mail and note systems, and telecommunications for microcomputers and servers. Plans and designs the implementation of the network infrastructure including hardware/software recommendations. Provides advanced technical support and help functions that relate to networks, security, redundancy, and connectivity.

Minimum Qualifications/Education and Experience

MINIMUM QUALIFICATIONS / EDUCATION AND EXPERIENCE
- A bachelor's degree, and two years of computer network or computer technical support experience; or, in the absence of a bachelor's degree, an associate degree, or the completion of at least sixty (60) college-level semester units, and four years of computer network or computer technical support experience; or, in the absence of an associate degree, or the completion of at least sixty (60) college-level semester units, six years of computer network or computer technical support experience.

Preferred Qualifications

PREFERRED QUALIFICATIONS
- Experience with VOIP systems.
- Experience with configuration and maintenance of VMware infrastructure.
- Experience with Microsoft Entra and Intune administration.

Licenses and Certificates

LICENSES AND CERTIFICATES
- Requires a valid driver's license.
- Certified Network Professional, MCSE.

Essential Duties and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Participates in formulating, developing, and implementing integrated network architectures for large networked computer systems. Provides planning and advanced technical expertise for computer and network services for both local and wide area networks, and the internet. Develops specifications and functional requirements for networks including those for administrative and institutional use.
- Administers, implements, and maintains the network including operations planning and design, work order generation, moves, adds, changes, fault prediction, trouble detection/correction, traffic measurement, circuit analysis, path testing, and general maintenance.
- Configures, installs, and maintains system parameters, network addresses, directory structures, security, and network server software. Ensures continuous operations and security, responding to incidents as they occur. Sets up related, dedicated servers to communicate on a network. Configures, maintains and participates in installation of directory structures, security applications and software.
- Builds and maintains proxy servers, naming services servers, and domain name servers including start-of-authority, name-to-address mappings of primary and secondary servers, and pointer records.
- Continually analyzes network traffic and establish approaches that optimize operation of the network and servers. Coordinates, allocates, and monitors memory usage of the network, network printing, and network technical resources. Monitors user access through the network including user assignments on virtual networks.
- Installs and configures network users. Activates data communications ports using specialized network software. Implements protocols for electronic mail systems and accounts.
- Researches, defines, and proposes changes and upgrades to network infrastructure, operating systems, and applications to ensure desired performance, and service. Determines specifications, installation procedures, administration, and maintenance requirements of hardware platforms and operating systems.
- Establishes and enforces system standards, protocols and procedural controls for operation of the network systems including remote access servers.
- Integrates minicomputer systems with network servers and host computer operations. Specifies data communications requirements and wiring and hardware layouts for new facilities and/or modifications to existing facilities, in accordance with standards.
- Installs, troubleshoots, and repairs computer network, network server, microcomputer, and computer peripheral equipment.
- Maintains up-to-date knowledge of developments in network and server technology, trends, and issues. Researches and recommends enhancements to network and server systems, and assists in evaluation/selection of network and/or server equipment and/or software.
- Participates in troubleshooting and resolve complex network hardware and operations problems, including but not limited to connectivity, internet access, electronic mail, and file servers. Works with fellow staff, equipment users, vendors, and independent contractors to identify and resolve problems.
- Using a variety of network test equipment, identifies and diagnoses problems, then repairs, replaces and restores hardware and/or updates software.
- Creates and maintains standard operating procedures. Maintains system log files and audit files. Creates and maintains complete network documentation including schematics, user accounts, configuration files and reports.
- May participate with applications programmers to design custom programs and access.
- Performs other duties as assigned that support the overall objective of the position.

Knowledge, Skills and Abilities

KNOWLEDGE, SKILLS AND ABILITIES
- Requires specialized professional knowledge of personal computer based local and wide area networks; network operations through multiple servers; integration of data and tele-communications; principles and practices of data processing and systems administration, including connectivity between network servers and main frame computers.
- Requires in-depth understanding of line commands for managing and manipulating routers, switches, and firewalls.
- Requires a well-developed understanding of network infrastructure requirements and standards as well as the protocols and procedures for setting up new equipment, troubleshooting and performing maintenance.
- Must know the physical elements of the network such as but not limited to the following: Ethernet, 10baseT Ethernet, Fiber Optic and 10base2 connections.
- Requires thorough understanding network topologies such as Ethernet and ATM.
- Requires in-depth knowledge of the following protocols such as TCP/IP, IGRP, Serial, Ethernet, and Access Lists.
- Requires in-depth knowledge of network operating systems including router, Microsoft NT, Windows, and Pathworks.
- Requires a working knowledge of server installation and setup procedures.
- Requires well-developed communication skills to convey highly technical concepts with a wide range of internal customers, provide instruction and technical assistance.
- Must be able to plan, design, organize, and implement a network with multiple servers and perform the full range of complex and technical duties described above.
- Must be able to analyze and evaluate the needs of users and develop the most effective program or solution to meet those needs.
- Must know how to install, configure, maintain and troubleshoot equipment, systems and programs used by the District.
- Must be able to develop programs and systems.
- Requires the ability to respond rapidly to operating and security problems.
- Must be able to prioritize activities and delegate tasks.
- Must be able to read, interpret and apply complex technical information.
- Requires the ability to develop and maintain positive working relationships with and instruct/tutor students and staff, plan and conduct group demonstrations, workshops, and training.

Physical Abilities

PHYSICAL ABILITIES
- Requires the ability to accomplish work of a sedentary to moderately active nature.
- Requires ambulatory ability to move to various office and classroom-type locations and to bend, stoop, crawl and reach to install cables and equipment.
- Requires sufficient hand eye coordination and dexterity to make small component connections.
- Requires sufficient visual acuity to read technical documents and instructions and align small components.
- Requires sufficient auditory ability to carry on routine conversations.
- Requires the ability to lift, push, and pull objects of medium weight (less than 50 lbs.) on an occasional basis.
- Requires the ability to work in confined areas with noise variations, dust, and limited ventilation.

Working Condition

WORKING CONDITIONS
- Work is performed indoors where some safety considerations exist from physical labor, positioning in cramped areas, and handling of medium weight, yet, awkward materials.

Department Technology and Computer Services Division Administration
Job Category Classified
Assignment Full-Time
Percentage of Time 100%
Months per Year 12 months
Work Days per Week M-F
Work Schedule per Day M-F 8:00 am - 5:00 pm
Bargaining Unit Classified

Citrus College Diversity Statement

CITRUS COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of Citrus College to not discriminate against and to encourage a diversity of applicants based on national origin, religion, age, sex or gender, race, color, medical condition, ancestry, sexual orientation, marital status, physical or mental disability, use of family and medical care leave, genetic information, military or veteran status, gender identity, gender expression, or because they are perceived to have one or more of the preceding characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.

About Transcripts

ABOUT TRANSCRIPTS
- Candidates must upload copies of all transcripts (need not be official at the time of application) which prove sufficient for verifying minimum qualifications for this position.
- Official transcripts will be required at the time of the job offer.
- Transcripts must be from the awarding institution and must show that the degree has been awarded (or conferred) and the year.
- Degree(s) must be earned (or conferred) from accredited institution(s) or an equivalent foreign institution by the first consideration date for this position.
- All degrees must be verifiable on a legible transcript by the indicated first consideration date for this position.
- Foreign transcripts must be transcribed in English AND evaluated for U.S. equivalency by a bona fide U.S. evaluation service.

Selection Process

SELECTION PROCESS
- A selection committee will review application packages of those candidates who have met the minimum qualifications for this position and will select a limited number of qualified candidates for an interview.
- Each candidate may be asked to make a presentation on a topic of the selection committee's choice. The candidate will be informed of the topic when an interview appointment is scheduled.
- Each candidate may be asked to provide a sample of his or her writing ability just prior to the interview.
- Travel costs must be borne by the applicant.
- Final candidates for faculty, management, and supervisor/confidential positions may be interviewed by the Superintendent/President.
- If selected as a finalist, the candidate permits the District to contact the current and former employer(s) to investigate past employment history.

To apply, please visit: https://employment.citruscollege.edu/postings/902