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Fall / Winter Front Desk Assistant (TEMP)
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Position Number: 1543280
Location: Flint, MI
Position Type: Residence Life and Housing

Fall / Winter Front Desk Assistant (TEMP)

Job Opening ID: 175527
Work Location: Flint Campus
Full Time/Part Time: Part-Time
Regular/Temporary: Temporary
FLSA Status: Nonexempt
Organizational Group: Flint Vc Std Affairs
Department: Flint Riverfront Residence Hal
Posting Begin/End Date: 7/19/2019 10/23/2019
Salary: $9.45 $9.45
Paid Time Off:
Career Interest: General Office / Administrative Support
Temporary Job Opening

How to Apply
These positions are open for Riverfront or First Street Residence Halls. To apply go to careers.umich.edu

Responsibilities*
The Front Desk Staff Member is essential to the success of the students in the residence hall. The staff in Housing and Residential Life will be committed to an educational approach in order to provide for the most meaningful experience for our residents. One of the key responsibilities of the front desk is that of safety and security.

Responsibilities

Front Desk Staff Members are responsible for assisting residents and guests. In addition, front desk staff members are responsible for:

Administrative

Responding to inquiries at the desk and answering and responding to telephone calls
Checking in and out available equipment
Assisting in the check in and out of residents/guests
Assist residents/guest with maintenance requests
Sort and distribute residents' mail
Assist residents who are locked out
Maintain a clean and organized front desk/lobby area
Complete paperwork and administrative assignments in a timely manner, including but not limited to equipment check-out, emergency procedures, key issues, shift log, etc.
Complete incident reports accurately and in a timely manner
Keep supervisor informed about concerns, incidents, etc. regarding desk operations
Attend mandatory staff meetings and trainings

Safety and Security

Check in all guests
Verify residents by checking MCard and verification prior to making new keys
Confront policy violations that occur in the desk/lobby area
Adhere to lockout procedures and Key Card distribution procedures
Know emergency procedures and when it is appropriate to contact RAs on duty, DPS, Housing Office, etc.
Participate and respond to fire alarm, severe weather, active shooter and other alarms or drills

Community Development/Customer Service

Serve as an information source to residents, parents, guests
Respect and maintain confidentiality
Promote an appreciation and respect for diversity within the community
Be a positive role model for residents and other staff members
Support and implement the mission and goals of Housing and Residential Life
Model ownership and pride in facility
Maintain a professional demeanor and attitude at all times
Foster relationships with individual residents and staff by remaining accessible and approachable
Attend desk meetings during employment
Role model and abide by all policies outlined in the Community Living Standards at the University of Michigan - Flint and the Student Code of Conduct

Time Commitment

Be available to work midnight, early morning, weekend and over breaks

Required Qualifications*

Be enrolled at UM-Flint
Must work at least 16 hours a week (4, 4 hour shifts)
Positive, punctual, and reliable
Have a minimum 2.5 cumulative GPA and maintain a minimum 2.5 GPA while employed. GPA is checked throughout employment
Be in good social standing with the University as defined by the Student Code of Conduct and maintain good social standing during employment by following the Community Living Standards at the University of Michigan - Flint and the Student Code of Conduct.

Preferred Qualifications

Previous experience in customer service setting
Available for both fall 2019 and winter 2020 semesters

By submitting this application, you are waiving your privacy rights as outlined in the Family Educational Rights & Privacy Act (FERPA) and allowing staff within Housing and Residential Life to view your transcript in order to confirm your academic eligibility for this position.

By submitting this application, you are authorizing the Office of the Dean of Students to release your student conduct history to confirm your conduct eligibility for this position. This will remain in effect for the duration of employment.

Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.

To apply, visit http://careers.umich.edu/job_detail/175527/fallwinter_front_desk_assistant_temp