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Enrollment Operations Coordinator
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Position Number: 5227283
Location: Syracuse, NY
Position Type: Admissions/Enrollment

Enrollment Operations Coordinator

Job #: 040734
Location Syracuse, NY
Pay Range: $18.75 - $24.76 per hour
Hours: Standard University business hours

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type: Full-time

Job Description:
Syracuse University's D'Aniello Institute for Veterans and Military Families (IVMF) seeks a dynamic Enrollment Operations Coordinator (EOC) poised to lead and elevate our enrollment processes to the next level of efficiency and effectiveness. The EOC will collaborate with a group of 3 to 4 coordinators to orchestrate the enrollment journey in strict adherence to IVMF's internal protocols and sponsored-funding mandates. In this multifaceted role, the EOC will spearhead all facets of participant enrollment for IVMF programs, orchestrating each step of the process with an unwavering commitment to excellence. Beyond the operational realm, the EOC will actively engage in hosting informative virtual sessions and leverage expertise in customer experience to ensure seamless interactions and maximal engagement.

EOC responsibilities extend to partnering closely with the Manager of Enrollment Services and program stakeholders to achieve ambitious recruiting and enrollment objectives. Integral to this mission is the responsibility for refining and upholding standard operating procedures, as well as pioneering innovative protocols to optimize our operations continuously. Moreover, the EOC will curate and maintain a suite of reference materials to remain agile and responsive to evolving program, system, and organizational requirements. Proficiency in customer relationship management (CRM) tools will be essential in order to collaborate with colleagues across Data Services, Quality, Measurement and Evaluation, IT, and Communications to shape requirements and streamline processes.

We seek a candidate with a proven track record in program management, adept at navigating complex operational landscapes and orchestrating cross-functional initiatives with finesse. As the primary liaison with stakeholders ranging from program portfolio leaders to veteran service organizations, the EOC's exceptional communication and interpersonal skills will be instrumental in fostering robust partnerships and driving collective success.

Qualifications:

Bachelors degree preferred.
Three (3) plus years of IVMF experience or leading enrollment operations for a veteran service organization preferred.
Experience working with veterans and/or military families.
Fluency working in CRM (Salesforce preferred) including records management, report, cases, and dashboards.
Experience in leading virtual program presentations.
Customer experience (CX) or customer service experience.

Job Specific Qualifications:

Excellent verbal and written communication skills, including planning, organizing, and delivering training.
Familiarity with government programs and services for transitioning service members and families, veterans, veteran families, person with disabilities, mental health, substance abuse, housing, education or other relevant veteran and family issues.
Experience creating and maintaining resource documents and identifying areas of improvement.
Personal discipline to successfully support multiple, concurrent projects; can meet deadlines with competing demands and requirements.
Database administration knowledge (preference given to candidates with Salesforce experience).
Ability to propose systems solutions within organizational capacity.
Utilization of existing technologies to synchronize and coordinate across multiple time zones.

Responsibilities:

Ensure continuous improvement of the advising, and registration processes based on applicant feedback, input from program portfolios and availability of new features or tools.
Evaluate operational needs with systems, platforms and tools including requirements development, and integration/adoption in order to propose and implement solutions in coordination with IT, Quality, Data Services and program portfolios.
Lead the evaluation of new interest forms for eligibility and alignment with applicant goals.
Collaborate with IVMF Communications team to ensure the program pages are accurate.
Monitor operational metrics to identify trends that require attention and draft timely, actionable updates and reports to Manager of Enrollment Services and IVMF leadership.
Contribute to outreach and recruiting strategy development and implementation to engage veterans, transitioning active-duty service members, National Guard, Reservists, and spouses in coordination with multiple IVMF stakeholders.
Cultivate appropriate relationships with VSOs to share current program updates to serve mutual audiences and facilitate reciprocal referrals of military connected individuals.
Serve as primary POC for operations in Enrollment Services for resolving IT needs for routine operations; supervising shared phone line operations and analyzing monthly reports to make recommendations to Manager of Enrollment Services and coach team; meet with and problem solve for database and CRM related tools.
Facilitate sustainment of the Enrollment Services IT and shared phone line operational needs with related departments within Syracuse University.
Conduct consultations with participants who do not meet program eligibility, application requirement, or growth level program expectations to ensure their needs would be met by alternate program offerings and to refer to other partner organization programs as appropriate.
Participate in program portfolio meetings to understand priorities and align ES process and service expectations.
Provide reports and real-time observations to program leadership as requested to inform decisions.
Lead virtual information sessions and office hours, including follow up communications.
Coordinate and participate in onboarding meetings for all IVMF employees related to Enrollment Services; for program portfolios, deliver supplemental training for CRM use to support operational efficiencies.
Assist Enrollment Services team daily to complete key application reviews, email and phone follow up, and other tasks for which team is responsible to meet client, programs, and stakeholder needs.
Other duties as assigned.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:
Open Until Filled:
Priority Consideration:

To apply, visit https://www.sujobopps.com/postings/104520

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.