Job Details

DATE: December 6, 2023

FROM: Human Resources

POSITION: Enrollment Counselor (FT)

Effective immediately: (FT) Enrollment Counselor, Administrative Affairs, Wilmington University, Dover Campus.

Requirements: A Bachelor's degree or equivalent is required. A minimum of (2) years working in enrollment services, admissions or customer service in higher education or related field. Must have excellent communication skills both verbally and in writing, customer services skills, and organization skills. Must have skills in telephone etiquette, as well as with Zoom and Teams. Must be detail-oriented and able to work with diverse populations. Must be able to multi-task, problem solve, think critically and remain organized in a fast-paced environment. Must be self-directed and able to make decisions independently. Bi-lingual or Spanish speaking is preferable but not required. Must be computer literate and proficient in Microsoft Office products. Knowledge of Banner SIS and Recruit CRM preferred but not required. Ability to maintain professionalism and confidentiality in any situation is a must.

Responsibilities include (but are not limited to):

• Responsible for assisting prospective and new applicants/incoming students through the enrollment process.
• Maintain contact with all assigned prospective and incoming students within identified segments.
• Serve as a liaison between Transfer Services, Engagement Services, Admissions Operations, Academic Advising and Graduate Program Chairs, and colleges to schedule advising or meetings with Graduate Program Chairs.
• Assist with enrollment related outreach activities such as email, phone calls and text messaging.
• Responsible for tracking assigned caseloads and to identify gaps in service, potential opportunities to increase communications or to improve efficiencies.
• Participate in on-going enrollment service and student service related training for staff as assigned by the Director of Enrollment Services.
• Participate in all enrollment services related activities and university functions as deemed necessary.
• Must be flexible with schedule and be open to the adaptation of new tasks, in a fast-paced environment.
• Be able to think critically and problem solve, in the best interest of applicants/students and the enrollment services team.
• Promote and foster an inclusive and diverse environment for all students, faculty, and staff.
• Perform other duties as assigned by the Director of Enrollment Services.

Hours of Employment: Monday - Friday, 8:30am - 4:30pm or 10:00am - 6:00pm (Incumbent may be asked to be flexible with hours and/or schedule. Some nights and/or weekends may be required). The position requires being available to work 40 hours, per week, with a one hour paid lunch, daily. This position will require the incumbent to work at the Dover site location.

Benefits: Wilmington University offers an excellent benefit package that includes Medical and Dental, Vision, Retirement Plan (403b), Dependent Care Assistance, Life & Disability Insurances and Education benefits.

Salary Range: Commensurate with experience

Application Deadline: December 20, 2023

To apply click here.