Job Details

Enrollment Coordinator
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Position Number: 5214278
Location: Syracuse, NY
Position Type: Admissions/Enrollment

Enrollment Coordinator

Job #: 040741
Location Syracuse, NY
Pay Range: $18.75 - $23.08 per hour
Hours: Standard University business hours

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type: Full-time

Job Description:
Syracuse University's D'Aniello Institute for Veterans and Military Families (IVMF) provides an exceptional experience to military connected individuals who need support navigating employment and entrepreneurship resources. The Enrollment Services Coordinators evaluate the individual's goals, previous experience and readiness to commit in order to recommend IVMF program application and facilitate enrollment in accordance with program eligibility and availability, It is the responsibility of Enrollment Coordinators to know all programs and services offered by the IVMF to include eligibility, intended outcomes, and processes to enroll. The coordinators must organize the participant enrollment process in accordance with all IVMF programs' internal processes and sponsored-funding requirements. Additional duties include answering the phones, processing and managing accepted applications within existing CRM and database structures, ensuring data integrity for purposes of program eligibility and reporting, hosting virtual information sessions and assisting the Manager of Enrollment Services and program stakeholders by working closely to meet enrollment and timely processing goals.

Qualifications:

Bachelors Degree preferred.
Three (3) plus years program enrollment experience.
Excellent organization, planning, and problem-solving experience.
Experience working with veterans and/or military families.
Experience in CRM/database management (experience with Salesforce preferred).
Prior service in service or a direct connection the United States military preferred.

Job Specific Qualifications:

Excellent verbal and written communication skills, including planning, organizing, and delivering program information and feasible solutions to meet client needs.
Familiarity with government programs and services for transitioning service members and families, veterans, veteran families, person with disabilities, mental health, substance abuse, housing, education or other relevant veteran and family issues.
Basic database knowledge (preference given to candidates with Salesforce experience).
Utilization of existing technologies to synchronize and coordinate across multiple time zones.

Responsibilities:

Provide program advising to veterans, service members, and their families by working closely with each individual to select the best resource among various IVMF programs (entrepreneurship & career preparation portfolios).
Enrich advising effectiveness through informational interviews and assessments with participants to ensure their needs would be met by the programs offerings and to refer to other programs as needed.
Independently assess critical situations and determine when escalation is required.
Participate in virtual consult hours with prospects for entrepreneurship programs.
Provide graduates with follow-on resources (growth level programs; current offerings for program graduates; community resources which are relevant.
Cultivate appropriate relationships with IVMF Alumni, in consultation with IVMF Alumni Services to both recruit for growth level programs and serve as guides for early stage entrepreneurs.
Track referrals from VSOs and update outcomes to capture the participants engagement, program participation and outcome pathway.
Assist in operationalizing outreach and recruiting plan for attracting veterans, transitioning active-duty service members, National Guard, Reservists, and military spouses.
Conduct comprehensive enrollment activities including reviewing incoming applications to all programs offered by the IVMF for completeness, eligibility, and fit for participant goals.
Manage the IVMFs programs email and voicemail boxes to include:
- Respond via phone and email to inquiries related to the Programs and Services offered at the IVMF.
- Respond independently to prospective and accepted participant inquires via phone, email, mail, and fax in a timely, professional, and accurate fashion.
Assist the Manager of Enrollment Services in ensuring continuous improvement of the enrollment process based on applicant experience and feedback:
- Provide quality assurance checks and escalate any heightened applicant concerns to the Manager.
- Maintain program admission guidelines by writing, updating, and recommending changes to admission criteria, policies and procedures.
- Maintain accepted class lists for all IVMF programs nationwide to be provided to IT support teams, program managers/directors, internal advising departments, online faculty, and others as needed.
Collaborate and coordinate with multiple IVMF staff in order to assist in the development of ongoing recruitment and marketing initiatives, including presentations to effectively promote the programs and strategically communicate with prospective applicants through the enrollment process.
Co-present program orientation sessions with program teams.
Sustain appropriate relationships with consortiums (EBV, STRIVE) and various VSOs to share current program updates to serve mutual audiences.
Complete other tasks as assigned by Manager of Enrollment Services to meet program requirement changes.
Assist with event management (registration, opening/closing ceremonies, in-residency and annual national conference). Partner with O2O to participate during OTYC presentations.
Other duties as assigned.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:
Open Until Filled:
Priority Consideration:

To apply, visit https://www.sujobopps.com/postings/104449

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.