Job Details

Career Center Office Manager
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Position Number: 5211904
Location: Cheney, WA
Position Type: Career Counseling and Placement

Career Center Office Manager

About Eastern Washington University:
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWUs 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washingtons second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelors and masters degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a 22-23 College of Distinction (CoD). Money magazine recently named EWU as one of its Best Colleges in America 2023.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place-the knowledge that comes from the land.

Job Summary:
We are currently seeking skilled and team-oriented applicants for the following position: Career Center Office Manager

Under the general direction of the Career Center Director, provide individual program support, database and budget management, student employee supervision, and customer service support. Support the Career Center with career planning, internship administrative processes, advising, employer relations, and off-campus job promotion and development. Serve as liaison to international students and collaborate with the programs that support international students in order to better connect them with career and professional resources. Manage and direct Career Squad, ensuring high-quality and on-demand peer advising available to students.

Eastern Washington University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Eastern Washington University is an affirmative action/equal opportunity employer, and applications from members of historically underrepresented groups are especially encouraged.

In addition to salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.

EWU expands opportunities for personal transformation through excellence in learning.

Required Qualifications:

Bachelors degree
Demonstrated customer service skills
Ability to work independently and as a member of a team
One to two years experience working in an office setting
High level of cultural humility and experience working effectively with marginalized populations
Demonstrated interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.

Preferred Qualifications:

Experience working in a collegiate career center or other student services setting
Demonstrated experience supervising professional or student staff
Demonstrated budget management experience
Demonstrated data management and reporting experience including Excel and online data tools such as Handshake, Survey Monkey, and/or Tableau

Other Skills and Abilities:

Job Duties:
% of Time: 45
Responsibility / Duty: Program Management (45%)

Establish and maintain exceptional customer service to students, faculty, staff, employers, alumni, and the public regarding all aspects of the Career Center.
Advise students and alumni on policies and procedures of the internship/job search and campus employment process.
Advise employers and/or the public regarding job posting policies, procedures, and events
Coordinate, schedule, and manage the distribution of all departmental promotional materials
Demonstrate cultural competence in working with a wide variety of students from diverse backgrounds.
Provide education and assistance regarding career and professional development support and opportunities for students.
Maintain office equipment inventory, and coordinate repairs and supplies.

Essential Function Indicator: Yes

% of Time: 30
Responsibility / Duty: Career Services Management System | Web-Based Programs (30%)

Deliver exceptional customer service and support to students, alumni, and employers regarding the current Career Services Management (CSM) system.
Manage CSM database of employer information including job and internship postings, career fair registrations, and other related information.
Act as liaison with both the EWU Office of Information Technology and the vendor tech support for questions, improvements, and enhancements to CSM.
Approve employers, job postings, and internship-related actions through CSM.
Keep abreast of all CSM updates and enhancements and provide training and support to Career Center staff regarding updates.
Use CSM to develop and provide regular reports on participation and usage.
Maintain, edit, or eliminate data fields for all lists in CSM to ensure information is currently relevant and significant to optimize data quality.
Assist with website updates and maintenance to provide current information.
Provide education and assistance to students regarding the career centers web-based programs such as Big Interview, Focus 2 Career, What can I do with this major, Handshake, etc.

Essential Function Indicator: Yes

% of Time: 15
Responsibility / Duty: Supervision of Student Employees (15%)

Hire, train, supervise, and direct student employees.
Coordinate with Student Employment and Financial Aid regarding students work-study eligibility and awards.
Supervise and direct Career Squad activities, training, and strategy.
Prepare schedules, make adjustments, and find alternates when scheduling problems occur based on knowledge of program requirements and staff availability.
Conduct quarterly performance evaluations and provide feedback to student employees.
Direct student employee support for office equipment inventory maintenance and coordination of repairs and supplies.

Essential Function Indicator: Yes

% of Time: 10
Responsibility / Duty: Records and Budget Management (10%)

Provide Career Center budget support including ledger one, fee, and foundation accounts.
Manage income and expenditures associated with internships, career assessments, and career event registration.
Monitor relevant Career Center accounts in Banner and track changes.
Maintain documents, records, and files in accordance with laws, regulations, and program guidelines, many of which require confidentiality.
Coordinate Career Center purchasing.
Maintain detailed records regarding all departmental purchases and contracts.
Assist Career Center staff with coordination of departmental travel and manage all travel documentation.
Analyze and summarize data and prepare reports and records such as financial, purchasing and inventory.
Monitor budget status in line with program activities, plans, or priorities, maintain program budgets and initiate corrective actions; sign vouchers, receive, process, and deposit funds.

Essential Function Indicator: Yes

Conditions of Employment:
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
This position is covered by the Washington Federation of State Employees Collective Bargaining Agreement: https://in.ewu.edu/hr/wp-content/uploads/sites/40/2023/06/WFSE-EWU-CBA-Barg.-Units-1-and-2-FINAL-2023-2025.pdf

Upon hire you must complete required DEI, Hazing, Harassment and Title IX training, and other federal, state & university mandated trainings. You can access the online training at https://inside.ewu.edu/hr/training/orientation/ or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources https://inside.ewu.edu/hr/training/
Salary Information: The salary for this position is $45,276 (minimum) up to $56,352. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Posting Date: 04/24/2024
Open Until Further Notice: No
Closing Date: 5/22/2024
Screening to Begin: 05/23/2024

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/12162

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.