Job Details

Marketing Operations Specialist

Position Number: 9715059
Location: Lubbock, United States
Position Type: Public Relations, Marketing and Communications

Marketing Operations Specialist
Lubbock
45472BR
Marketing and Communications

Position Description
The Marketing Operations Specialist has a high level of technical knowledge and experience in one or more IT-related areas for the organization. This position's scope of responsibility includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, systems support, and websites, etc. This position assists the Lead Marketing Operations Strategist in the implementation and effective utilization of marketing technology platforms to support operational goals. This position uses operational knowledge to help enhance business effectiveness, follow workflows and contribute to strategic communications outcomes.

About the University
Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas - hard work, grit and authenticity - the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

About the Department and/or College
In Marketing & Communications, we deliver high-quality communications that tell the story of Texas Tech in the most compelling way possible.

Major/Essential Functions

Supports and assists operational workflows for marketing and communications projects.
Supports marketing operations systems by implementing and supporting technologies and by carrying out other tasks related to Marketing & Communications processes and policies.
Assists in the implementation, utilization and support of marketing technology platforms, including on-demand technical assistance to Marketing & Communications employees.
Creates and maintains documentation for marketing operations processes, technology implementations and best practices.
Ensures operational alignment between marketing strategies and technological capabilities.
Supports set up of workstations, including, but not limited to, contributing to computer inventory and surplus, software installation, hardware diagnostics, computer encryption, and troubleshooting hardware and software issues for Mac and PC systems.
Facilitate operational integration between marketing platforms, CRM systems and content management tools.
Provide hardware and software support and maintenance, including, but not limited to, laptops, printers and lab equipment.
Troubleshoot operational issues and implement solutions to enhance productivity.
Train team members on operational protocols, workflow systems and technology platforms.
Help implement new marketing operations, processes or technologies.
Interface with Information Technology as needed to troubleshoot or implement technical requirements.

Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus five years related full-time paid experience OR a combination of related education and/or experience.

Preferred Qualifications

IT Systems Administration experience
Experience in project coordination
Experience with content management platforms and analytics tool
Ability to interface with IT experts in various departments across campus
Well-spoken and level headed.

Pay Range
$59,000-$77,100-$94,900

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.