Job Details
Withdrawal Coordinator
Withdrawal Coordinator
Requisition Number: 73453
Location: Boulder Colorado
Employment Type: University Staff
Schedule: Full Time
Posting Close Date: 28-Jul-2026
Date Posted:
Job Summary
The Enrollment Management division at CU Boulder welcomes applications for the Withdrawal Coordinator position! This role exists to provide the Enrollment and Records Services (ERS) unit within the Office of the Registrar at CU Boulder with consistent and professional representation to clients, both internal and external; to provide front-line customer service; and offer internal backup support for enrollment and records services for programs and services supported by the ERS area. Responsible for understanding, interpreting and applying academic policies and procedures using critical thinking and analytical skills to provide excellent and helpful written and face-to-face customer service. This role provides skilled support to students, parents, alumni, staff, faculty, and the public regarding registration and records procedures and policies. This position requires a comprehensive understanding of CU Boulder administrative offices, academic schools/colleges and academic programs, as well as a breadth of services offered by the Office of the Registrar, including relevant laws, regulations, policies, procedures, clients, communications, and deadlines.The Withdrawal Coordinator is responsible for applying situational analysis and decision making to current processes that require automation and improvement. This position will be responsible for assisting with customer interactions; managing the processing of student withdrawal requests, leave of absence applications, and tuition disputes; collecting metrics of interactions and work, and then improving processes and communications in order to better serve customers. CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
Who We Are
The Office of the Registrar, in support of the educational mission of CU Boulder, ensures the integrity and security of academic records and provides enrollment and academic support through innovative systems and outstanding service to students and other partners. We demonstrate leadership, excellence and integrity in all we do to improve the academic experience for CU Boulder students and other collaborators through ongoing innovation, collaboration, inclusiveness and quality service.
What Your Key Responsibilities Will Be
Work Lead for Withdrawals
- This position serves as a work lead for the ERS Team. As a work lead, this position will have specialized knowledge in the area of withdrawals. This position will process a majority of enrollment withdrawals, leave of absences, academic and behavioral suspensions, tuition disputes, cancellations, etc., and may also delegate to ensure work is processed in a timely and efficient manner. This position requires a breadth of knowledge in all records areas, which are considered specializations in the Office of the Registrar. This requires broad knowledge about policies, procedures, and deadlines in the registrar's office, bursar's office, housing, and other CU departments. This position will train records representatives to process work in an accurate and timely manner and ensure that service level agreements are being met. This includes developing consistent training resources and creating benchmarks for measuring knowledge gained.
- This position acts as a records specialist in the Client Services team of the ERS unit of the office. Responsibilities include learning policies, systems, and processing data transactions, increasingly handled via electronic methods. These include web-based applications, electronic forms and workflows, VBA macros, browser-based iMacros, and other script/code-based tools that require basic technical skills to operate and troubleshoot. This position provides support to enrollment specialists for the purpose of backup as well as business process improvement. This position will also assist weekly with phone calls and in-person front desk shifts.
- As a specialist, this position also assists with other records changes including: registering students for Intercampus Enrollment; assisting with course reservation requests; assisting faculty/staff using tuition benefits; supporting Intra-University Transfers and Graduate to PhD changes; assisting with registration and records related processing; researching and reconciling COF record errors; supporting Education Abroad registration; updating Campus Solutions or Permanent Records Cards (PRC); processing submitted forms and electronic files, including late class withdrawals, record change forms, grade cards, bio/demo information changes, deferrals, and other duties as assigned. This position liaises with the Systems and Data team in the office on various processes and reports related to ERS functions.
- Research current practices by gathering documentation and learning processes, benchmark current processes against peer institutions, conduct time and motion studies or storyboard processes, and evaluate feasibility, compatibility, performance, and cost of potential recommendations. Use data to identify common themes and consult with users to address underlying issues or streamline work. Recommend enhancements to student transactions and systems through data-driven proposals and implement changes through collaboration. Use campus technology to automate or improve processing or services, or recommend cost-effective platforms. Work with the reporting and development teams of the office to develop reports or customizations, implement various platforms, and test and measure improvements. Consult end-user staff to better understand and interpret departmental technology, mission, goals, and objectives. Understand data and tools utilized to recognize when code-based tools are not functioning properly and perform basic troubleshooting operations. Work with OIT, UIS, and internal Systems and Data unit of the office to maintain and update any automated processes.
- Represent the Office of the Registrar in a consistent and professional manner to a wide variety of customers with diverse backgrounds, needs, abilities, cultures, and expectations. Apply exceptional customer service skills through phone calls, chats, emails, and walk-ins always engaging with customers in a courteous and efficient manner. Provide accurate and complete information, and transfer customers to the appropriate areas as needed. Provide customer support via various media, such as: automatic call distribution system or video conference sessions. Assist with internal campus administrative trainings, in all cases representing the office with utmost professionalism. Support integration of Client Services customer service operations, research and apply current customer service best practices, and gather and assess qualitative customer data to continuously improve the reputation of the office.
- Exercise judgment, problem solving, and decision-making skills regarding complex situations and/or questions. Research answers when uncertain to ensure accuracy of information disseminated. Includes handling non-routine registration situations, disseminating important registration-related program information to Office of the Registrar staff, and supporting the Systems and Data team with registration and/or program issues.
- Maintain current and accurate knowledge of multiple services, regulations/laws/policies, and service level agreements, such as registration, drop/add, FERPA, COF, residency, grading, university withdrawals, transcripts, verifications, degrees and diplomas, study abroad, and more. Observe gaps in customer service expectations vs. service delivery and make suggestions for continuous improvement. Share pertinent information with colleagues and campus constituents via proper channels and forums to ensure consistency and accuracy within the unit, the department, and the campus.
- This position will support the Assistant Registrar of Client Services and Associate Registrar of Enrollment and Records Services with special projects and outreach programs. These project management skills include, but are not limited to: outreach and process management, research, coordination with appropriate units/offices, population identification, implementation, data collection and analysis. Project management and outreach will include liaising with other CU campus offices to identify specific needs, gathering data, and following up with conclusions or data specific results. Partner with the Transcript Coordinator to ensure Client Services metrics are collected, displayed, and assessed using appropriate software tools in SharePoint, PowerBI, Excel, and more.
What You Should Know
- Minimum of two days in-office per week.
What We Can Offer
- The annual salary range for this position is $50,000-$54,500.
Benefits
At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.
Be Statements
Be driven. Be resourceful. Be Boulder.
What We Require
- A bachelor's degree from an accredited four-year institution or equivalent combination of education and experience.
- Experience in a university registrar's office, or a university enrollment management or student services office (e.g., financial aid, admissions, bursar).
- Experience working with a student information system and imaging system.
- Experience using databases and computer systems for processing time-sensitive and confidential materials.
What You Will Need
- A strong commitment to customer service.
- Ability to perform professional, courteous, and accurate customer service in a fast-paced, high-volume environment.
- Strong organizational, planning, and analytical skills.
- Excellent written and verbal communication skills.
- Ability to work effectively with all levels of an organization.
- Demonstrated good judgment in decision-making.
- High emotional intelligence, ability to get along effectively with others, and manage differences skillfully.
- Ability to learn and use third-party secure platforms to fulfill data requests and error resolution.
- Ability to adapt to rapidly changing technology and business practices and to communicate relevant information in an effective, accurate, and professional manner.
- Knowledge of auditing current processes to determine areas for improvement.
- Strong MS Excel, Word, Access, and Powerpoint skills.
Special Instructions
To apply, please submit the following materials:
1. A current resume.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.
Please apply by July 28, 2026 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Withdrawal-Coordinator/73453
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