Job Details

IT Support Specialist II

Position Number: 7277758
Location: Lubbock, TX
Position Type: Computing - Support and Training

IT Support Specialist II
Lubbock
45268BR
IT Help Central

Position Description
The IT Support Specialist II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, and websites, etc.

About the University
Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas - hard work, grit and authenticity - the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

About the Department and/or College

Major/Essential Functions

With some supervision by management and/or project leads: Oversee the development, review, maintenance, and governance of organizational knowledge repositories, including the publication of technical documentation, knowledge articles, standard operating procedures, and user-facing content to ensure accuracy, clarity, accessibility, and usability.
Work with the knowledge management team, ensuring the timely delivery of high-quality content, services, and support.
Performs technical duties associated with specific specialty software and technical support or area or unit business operations.
Contributes technical skills and support to customers for software applications, customized applications, websites, etc.
Technical skillset kept current by reviewing market trends and product development.

Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications
Knowledge Management best practices certifications such as KCS and ITIL.
Outstanding written and oral communications.
Desktop Support certifications
Support Center Certifications

Pay Range
$28.37 - $37.07 - $45.63

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.