Job Details

IT Support Technician I - Rawls Technology Services

Position Number: 7252262
Location: Lubbock, TX
Position Type: Computing - Support and Training

IT Support Technician I - Rawls Technology Services
Lubbock
45009BR
Rawls College of Business

Position Description
The IT Support Technician I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all employees.

About the University
Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas - hard work, grit and authenticity - the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

About the Department and/or College
The Jerry S. Rawls College of Business Administration is AACSB accredited and houses the Lyons School of Accounting that holds separate AACSB accreditation. The college offers the BBA degree with majors in accounting, energy commerce, finance, information technology, management, marketing, and supply chain management. Several formats of the MBA program are offered in fulltime, weekend, and online modalities in Lubbock, the Dallas/Fort Worth area, Houston, and San Antonio. The College offers MS degrees in accounting, data science, finance, and marketing research and analytics. A Ph.D. in business administration is offered with tracks in accounting, finance, management, management information systems, and marketing. With a faculty of over 140 and a staff that exceeds 80, the college enrolls over 5,500 undergraduate and 1000 graduate students.

Major/Essential Functions

Provides department or unit, primarily basic hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.
Coordinates and communicates effectively with end users; provides explanations and training based on each user's level of understanding and expertise.
Provide faculty and staff with basic user and technical documentation in support of existing hardware and software systems.
Assist new users with the setup and configuration of their assigned computer system- logon, virtual drive mappings, printer setups, etc.
Communicates effectively with management as well as coworkers; Provides cross-training to coworkers on various computer hardware and software troubleshoots and repair.
Assist with maintaining the annual property management inventory.
Adheres to departmental policies as well as "best practices" when planning and conducting troubleshooting and repair.
Build and maintain good working relationships with other desktop services staff and with the various, user groups within and outside of the college.
Other duties as assigned.

Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications
Windows and Mac experience and/or any other training or certificates related to technology services.

Pay Range
$17.69 - $22.98 - $28.32

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.