Job Details

Outreach Coordinator

Position Number: 7159186
Location: Salt Lake City, UT
Position Type: Extension and Outreach

Outreach Coordinator

Job Summary

Located in Salt Lake City, the University of Utah is a public, 4-year institution committed to providing exceptional academic and co-curricular experience for students and the University community. The "U" is a PAC-12 institution with over 33,000 students. Housing & Dining Programs (HDP) is home to over 5,000 students who live in a mix of historic and new construction, totaling 22 co-ed residence halls and 10 apartment buildings.

HDP continues to grow, with a 1,500-bed residence hall currently under construction on lower campus, slated to open in fall 2026. The University Housing Campus Master Plan calls for continued growth and construction to meet housing demand, with a stated goal of adding 5,000 beds over the next five years.

Reporting to the Assistant Director of Occupancy Management, the Housing Outreach Coordinator plays a key role in supporting communication and customer service operations within Housing & Dining Programs (HDP). This position manages the department's primary communication channels, including phone and email, and leads the development and delivery of outbound communications to students and families.

The role is responsible for ensuring clear, accurate, and consistent messaging across all stages of the housing experience, while providing high-quality support for complex or escalated inquiries. The Housing Outreach Coordinator works closely with teams across HDP and campus partners to assist students navigating housing processes such as applications, assignments, changes, and special requests.

This position contributes to a positive and responsive student experience by supporting high-volume communication cycles, maintaining messaging consistency, and identifying opportunities to improve communication and service delivery.

Auxiliary Services is composed of over 20 departments and is focused on supporting student well-being and success, with the goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students can participate in the creation of campus culture, working collaboratively alongside professional staff, student leaders, and academic partners.

Responsibilities
Communications & Outreach

Plan, coordinate, and execute outbound communication campaigns to students and families (e.g., housing deadlines, room selection, cancellations, billing, and key processes)
Draft, review, and send communications from the main Housing & Dining Programs email account, ensuring accuracy, clarity, and consistency in messaging
Manage communication timelines to support timely delivery of high-impact messages
Tailor messaging for multiple audiences, including students, parents, and families
Ensure consistency and accuracy in outbound communications by applying approved messaging and housing policy guidance
Identify common questions and communication gaps and recommend updates to improve messaging effectiveness

Customer Service & Escalation Support

Monitor and respond to inquiries through HDP's primary communication channels, including phones and the main email inbox, with a focus on complex or sensitive inquiries
Ensure accurate, consistent responses and serve as a point of contact for escalated or sensitive inquiries requiring discretion and policy interpretation
Route inquiries appropriately and collaborate with internal partners to support timely resolution
Model exceptional customer service aligned with University of Utah and HDP values
Identify recurring concerns and share observations to support service improvements

Administrative & Operational Support

Maintain accurate electronic and paper records in compliance with FERPA and confidentiality standards
Support administrative processes related to housing communications and service operations
Assist with tracking communication activity and recurring inquiry themes to support operational awareness
Maintain internal documentation and shared communication resources as needed
Maintain a strong working knowledge of housing policies, procedures, and timelines to ensure accurate messaging
Collaborate with internal partners (e.g., Accounting, Residential Life, Living Learning Communities, Dining) to ensure alignment in communications and referrals

Other

Serve on departmental and/or campus committees.
Other duties as assigned.

Work Environment

This position requires a consistent in-person presence on campus with a standard Monday-Friday schedule from 8:00 a.m. to 5:00 p.m., and occasional flexibility during peak operational periods.

Background Check

A successful background check is required before a formal offer of employment can be made for this position.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications
Bachelor's degree in a related field or equivalency (one year of education can be substituted for two years of related work experience). Two years experience in collecting, organizing analyzing, and presenting data; and demonstrated human relations and effective communication skills required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Experience developing or coordinating outbound communications (e.g., email campaigns, newsletters, or large-scale messaging)
Proven ability to de-escalate conflict and deliver complex or sensitive information with tact and professionalism
Experience working in a university or student housing environment
Familiarity with housing operations, processes, and occupancy cycles
Experience with housing management software (e.g., StarRez) or similar system
Demonstrated ability to communicate effectively in writing, including drafting clear, concise, and audience-appropriate messaging
Strong interpersonal, problem-solving, and customer service skills
Ability to manage multiple priorities and maintain attention to detail in a high-volume environment

Special Instructions

Requisition Number: PRN45043B
Full Time or Part Time? Full Time
Work Schedule Summary: Typically, Monday - Friday, 8:00am - 5:00pm
Department: 00307 - Housing
Location: Campus
Pay Rate Range: 50000 to 54000
Close Date: 7/1/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/201969