Job Details

Customer Service Representative

Position Number: 6736610
Location: Salt Lake City, UT
Position Type: Adult and Continuing Education Programs

Customer Service Representative

Job Summary

Customer Service Representatives
This position provides data-entry, customer service and basic classroom technology support for Continuing Education. Primary duties include proactive internal and external customer service and data-entry. Must be available at least two Saturdays per month between the hours of 9 AM - 5 PM, in addition to regularly scheduled weekday evening shifts.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu
The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities
Customer Service Representative, II
Opening Procedures:
Set up classrooms for instructors' needs and clean whiteboards/spot check furniture
Note and keep record of classroom and technology issues

Duties:
Assist students and instructors with printing, copying, and audio/video equipment
Answer questions regarding Continuing Education and the university via telephone or in-person
Check on classes in session and provide assistance as needed
Enroll students in requested courses via PeopleSoft and the university intranet
Maintain and resupply inventory in classrooms and print rooms
Assist other departments within Continuing Education as requested
Other duties as assigned

Closing Procedures:
Check all classrooms as needed, rearrange seating, erase whiteboards, and clean desks/chairs
Turn off lights and lock computer labs
Sweep building for students before exiting building and ensuring exterior doors are
locked

This job description is not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications required of employees assigned
to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking, bending, reaching overhead.

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Customer Service Representative, II: Requires at least 1 year of related experience.
High school diploma or equivalency required. The successful applicant will demonstrate a commitment to providing excellent customer service and must have at least one year of customer service experience. A working knowledge of computers and experience answering phones is required. Applicant must demonstrate genuine and effective human relations and communication skills.

Preferences
Basic experience troubleshooting computer and A/V (audio/visual) equipment for
common issues. Experience with Microsoft Office, Salesforce, Peoplesoft and/or ability to learn new software easily.

Special Instructions

Requisition Number: PRN16541N
Full Time or Part Time? Part Time
Work Schedule Summary: Weekday evenings 4 PM - 10 PM, with possible Saturdays shifts (9 AM - 5 PM)
Department: 02198 - Finance & Ops
Location: Campus
Pay Rate Range: 16.00
Close Date: 12/17/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/192302