Job Details

University of Tennessee at Chattanooga
  • Position Number: 6332198
  • Location: Chattanooga, TN
  • Position Type: Bursar and Student Accounts


Sr. Bursar Operations Officer - UTK
Knoxville, TN, United States

Job Identification: 3665
Job Category: Financial
Posting Date: 06/30/2025
Job Schedule: Full Time
Locations: 1331 Circle Park, Knoxville, TN, 37996, US (On-site)

Job Description
The Senior Bursar Operations Officer position is responsible for administrating all aspects of the TN Strong Act Program including but not limited to verifying TN Strong application materials for each student, applying third party contracts to each Strong Act student account, monitoring accounts for additional financial aid or other awards that impact the TN Strong award, communicating with each veteran regarding amounts not covered by their TN Strong Act award, reviewing and refunding TN Strong Act students after all FA adjustments have been made, and serving as the primary contact for TN Strong Act office managing all payments made on behalf of Strong Act veterans.

The role will also process and verify Fee Waiver requests for Public School Teacher Dependents, Retired Teacher Dependents, State Employee Dependents, Retired State Employee Dependents, State Employees, Deceased State Employee Dependents, Public School Technology Coordinators and Board of Regents Employees taking classes at UT. Other operational duties include processing wire payments, departmental refunds, analyzing accounts, and reconciliation of TN Strong Act third party contract accounts at the end of the fiscal year. This role will also process Departmental Refunds for Parking, VolCard Office and Student Health Services, assist in the collection and posting of student fees and to disburse excess financial aid according to Institutional, State, and Federal regulations, provide student centric service by analyzing student accounts for accuracy, explaining fee payment policies and procedures to students, parents, One Stop staff and general public by Salesforce cases, phone, email or in Person.


Responsibilities
Responsibilities:

Administer all aspects of the TN Strong Act Program including:

Verifying TN Strong application materials for each student,

Applying third party contracts to each Strong Act student account,

Monitoring accounts for additional financial aid or other awards that impact the TN Strong award,

Process Fee Waivers for Public School Teacher Dependents, Retired Teacher dependents, State Employee Dependents, Retired State Employee Dependents, State Employees, Deceased State Employee Dependents, Technology Coordinator Dependents and Board of Regents Employees taking classes at UT

Examine the eligibility for Public School Teacher dependent Fee Waivers - including checking date of birth of the student, form for completeness

Verify teacher license certification through a State of Tennessee website and entering forms in Banner

Process Veteran's Affairs Payments

Process invoices reconciling and analyzing wire transfer payments from the Veteran's Affairs to the student's account,

Report overages from adding/dropping hours to the VA Certifying Office and processing refunds to the student if applicable.

Process Departmental Refunds for Parking, VolCard Office and Student Health Services

Apply refund code to the account, check for unpaid balances and apply credit to balance.

Refund student if no unpaid balance - check for direct deposit or if student receives a check-

Check mailing address for checks and print an envelope if address on the refund request is

Different than the mailing address on system.

Act as a liaison between University departments and the Bursar's Office relating to departmental refunds

Qualifications
Required Qualifications

Education: Associate degree

Experience: A minimum of two years' experience in a similar position

Knowledge, Skills, Abilities: Knowledge of generally accepted accounting principles and procedures; Knowledge of rules for customer communications or telemarketing; Accurate data entry, calculation and financial analysis skills; Ability to identify and solve reconciliation information/issues; Excellent negotiation skills. Should have strong people skills and possess experience in diffusing potentially volatile situations, handling frustrated customers and appropriately resolving their conflicts.

Preferred Qualifications

Education: Bachelor's Degree

Experience: Prefer four years' related experience in office, accounting and customer service experience in Higher Education in addition to cash handling experience. Considerable knowledge of federal, state and university rules and regulations pertaining to the disbursement of all UT Knoxville student financial aid.

Knowledge, Skills, Abilities: Possess the ability to interpret complex financial data and apply institutional, State, and Federal Procedures and regulations. Other qualities needed for this position include the ability to multi-task, be detail-oriented, work well under pressure (must meet deadlines), honesty, dependability and maintain confidentiality as required by FERPA regulations.

Work Location: Onsight.

Compensation and Benefits:

UT market range: $16.82 - $19.23

Anticipated hiring range: $19.23

Find more information on the UT Market Range structure here

Find more information on UT Benefits here

Application Instructions: For best consideration applicants should submit the below materials before July 21st 2025.

Resume

Cover Letter (optional)

List of 3 references

About The College/Department/Division:

The Office of the Bursar specializes in managing student accounts, assesses tuition and fees, provides billing statements, refunding, and processing payments. Our goal is to aide students in understanding their student-related charges while also providing guidance about payment options available to them.

We aim to provide the best student centric service so that students are prepared for success on their collegiate journey. We also provide banking services for university departments.

The Finance & Administration Division has fiduciary and leadership responsibility for the Knoxville campus in three primary areas of accountability: fiscal, physical, and auxiliary operations. Our goal is to provide quality support in the institution's pursuit of excellence through effective stewardship and enhancement of the University's resources. The strategies to achieve the goal of quality support of the instruction, research and public service functions include implementation of best operations practices, recommendation of efficient and cost-effective policies and procedures, ensuring compliance with laws and regulations, focusing on internal and external customer needs, and the provision of a safe and productive physical environment.

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!


To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3665/?mode=location







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