Job Details

Cashier Supervisor

Position Number: 6187658
Location: Fort Myers, FL
Position Type: Bursar and Student Accounts

Cashier Supervisor

Job Summary
The Cashier Supervisor manages the cashier team by coordinating schedules, delivering training, and overseeing daily operations to ensure efficiency and accuracy. Key responsibilities include monitoring cash registers, resolving customer concerns, and troubleshooting transactional errors. This role also handles cash management duties, such as balancing tills and overseeing deposits. Additionally, the Cashier Supervisor evaluates team performance and provides feedback to continuously improve service quality. By providing outstanding service, the Cashier Supervisor helps foster a positive experience for students, parents, faculty, and staff.

Job Description

Typical duties may include but are not limited to:

Manages the day-to-day operations of the Cashier Team by assigning tasks, monitoring performance, and providing ongoing support. Trains new employees and coaches existing team members to ensure effective performance.
Oversees the Student Account Services (SAS) Concierge work study/OPS position. Trains employees, ensuring they maintain a positive and professional atmosphere within the lobby area. This position also assists FTIC (First Time in College) students and families during Eagle View Orientation.
Coordinates work schedules for Cashiers and SAS Concierge position to ensure adequate coverage during normal operating hours, lunch breaks, and peak payment periods.
Prepares daily cash reports, reconciles receipts, investigates discrepancies, and ensures accurate bank deposits which are critical for maintaining smooth financial operations.
Maintains compliance and integrity in financial processes. Ensures transactions align with internal controls, policies, and procedures.
Provides oversight of change funds and performs random departmental cash audits. Reconciles accounts and ensures all funds are verified.
Responsible for the quarterly testing of our Cashiering system and completing the annual Banner cycle upgrades. This includes providing training to Cashiers on any system changes and/or enhancements.
Coordinates and records grant payments ensuring proper documentation for Research & Sponsored Programs.
Enhances operational efficiency by preparing and updating procedures to ensure they remain relevant and effective. Recommends policies, procedures, and control systems to proactively improve overall operations.
Researches and resolves complex student account receivables issues likely involving investigating discrepancies, understanding payment histories, and working with students or departments to find resolutions.
Maintains checks and balances ensuring the daily feed is successful from Banner AR into Workday. Works closely with the Finance and Accounting team.

Other Duties:

Adheres to established standards on the use and protection of restricted data as outlined in FGCU Policy 3.042. Responsible for completing all mandatory annual HR trainings.
Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

This position requires a high school diploma and six years of full-time experience directly related to the job functions.
Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).
Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

Associate's Degree from an accredited institution in Accounting or closely related area.
Experience working with students, collections, registration process, or financial aid disbursements in a higher education setting.
Experience with Banner and TouchNet Business Office Cashiering Edition.
Experience using a ten key pad.

Knowledge, Skills & Abilities:

Knowledge of cash management principles and procedures.
Knowledge of FERPA and other applicable laws, regulations and guidelines related to the position.
Knowledge of or ability to learn Banner, TouchNet, or similar enterprise financial management software application.
Excellent interpersonal, verbal, and written communication skills.
Excellent organizational skills and an ability to prioritize and complete simultaneous tasks within deadlines, especially tuition payment deadline dates.
Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
Ability to use effective decision making and problem solving techniques.
Ability to interpret and apply laws, regulations, policies and procedures consistently.
Ability to diffuse and respond professionally to stressful situations and difficult people.
Ability to work successfully as both a member of a team and independently with minimal supervision.
Ability to maintain confidentiality and discretion at all times.
Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous demands are involved.

Pay Grade 14

To apply, visit https://fgcu.wd5.myworkdayjobs.com/en-US/eaglejobs/job/Main-Campus/Cashier-Supervisor_R0006180?workerSubType=7606cd1535ba016f9151c43d68012214&workerSubType=7606cd1535ba01e56580c43d68012414&workerSubType=7606cd1535ba014f6fabc43d68012614