Job Details

California State University, Fresno
  • Position Number: 1344416
  • Location: Fresno, California
  • Position Type: Campus Safety and Police

California State University, Fresno
Police Dispatcher (Dispatcher I)


Salary Range: $3,096 - $5,439 per month

Anticipated Hiring Range: $3,300 - $4,000 per month

Note: This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.


The Police Dispatcher is a specialized classification within the Fresno State Police Department. The Police Dispatcher provides essential dispatch communications. Dispatchers are responsible for maintaining effective and efficient communications between the dispatch center, campus police officers, non-sworn department personnel, other university departments and personnel, outside emergency and law enforcement agencies, and the public. The Police Dispatcher also plays a vital role in records maintenance.

Position Summary:

Major duties of the job include:
  • Receiving and screening incoming emergency and public safety calls for service
  • Communicating with campus law enforcement and non-sworn personnel using the police radio systems
  • Operating other emergency communications equipment
  • Entering and retrieving data for police reports, activity logs and criminal information
  • Using multiple dispatching computer applications and equipment including but not limited to: computer-aided dispatching software, radio transceiver, 911 system, CLETS/NCIC terminal, telephones, university fire and burglar monitoring software, and emergency notification systems
  • Processing police reports and preparing reports for UCR, Clery, and the District Attorney's Office
  • Entering, researching and retrieving information
  • Maintaining radio messages and general station activity logs
  • Preparing routine correspondence
  • Providing technical work in various assignments
  • Working independently, reacting quickly, and demonstrating good judgement and discretion in stressful situations

    Secondary Duties of the job include:

  • Maintaining files and records, processing documents/records, providing assistance to customers and staff, and performing other related duties as assigned
  • Working overtime for shift coverage and events as needed

    Knowledge, Skills and Abilities:

  • Knowledge of current office methods, practices and procedures
  • Working knowledge of public safety-related agencies and the respective communication protocols
  • Ability to:
    - Learn the use of applicable automated dispatch and law enforcement systems and databases
    - Effectively use a phonetic alphabet
    - Provide clear and concise verbal directions quickly and accurately
    - Apply effective listening, writing and oral skill and competence in interpreting and communicating procedures, policies, information, ideas and instructions
    - Transfer information accurately, both verbally and in writing
    - Follow oral and written instructions
    - Use standard office automation software including word processing, email, and related software applications Handle a wide range of interpersonal interactions effectively
    - Maintain composure in highly stressful situations or when dealing with difficult individuals
    - Maintain the confidentiality of sensitive information
    - Work effectively with faculty, students, and the general public staff from diverse ethnic, cultural and socio- economic backgrounds
    - Work day, night, and weekend shifts
    - Willingness and ability to work overtime for shift coverage and events as needed A history of regular attendance and positive performance evaluations

    Education and Experience:

  • High School Diploma or equivalent
  • One year of dispatching experience in a law enforcement or comparable agency within the last ten years

    Specialized Skills:

  • Must have a working knowledge of legal codes, requirements, and procedures for receiving complaints and calls for service, as well as dispatching officers and other public safety staff appropriately
  • Must have completed the Police Officers Standards and Training (POST) Dispatcher Course
  • Must successfully pass a POST Dispatcher Background Check

    Preferred Skills:

  • Three or more years of dispatching experience in a law enforcement or comparable agency within the last ten years

    Filing Deadline:

    Applications received by October 30, 2018 will be reviewed for minimum qualifications and given full consideration by the hiring manager and/or search committee. Qualified applicants received after that date will be forwarded upon request to the hiring manager and/or search committee.

    Application Procedures:

    Complete the required fields on the online application, a resume, and three professional references, including telephone numbers, are required. A cover letter that addresses your qualifications for the position is also required. Full consideration will not be given to applicants who fail to complete all application requirements.

    Pursuant to Executive Order 1088, reasonable accommodation is to be provided upon request from an employee or applicant with disabilities, unless doing so would impose an undue hardship on the campus. What constitutes a reasonable accommodation is to be determined by the campus on a case-by-case basis after it has received the individual's request for accommodation and engaged in an interactive process. Employees or applicants requiring reasonable accommodation should contact Human Resources directly at (559) 278-2032.

    How To Apply:

    To apply for this or any open position at Fresno State visit our online employment site at:

    Other Requirements:

    Pursuant to the requirements of the Immigration Reform and Control Act of 1986, any offer of employment is contingent upon verification of individual's eligibility to be employed in the United States.

    California State University, Fresno, in conjunction with the CSU policy, requires that the successful candidate complete a full background check (including a criminal records check) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.

    California State University, Fresno annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Fresno State, and on public property within, or immediately adjacent to or accessible from the campus. The report also includes institutional policies concerning campus security, alcohol/drug use, crime prevention, reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report by contacting the Campus Police Department or by accessing the following web site:

    The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. You can obtain a copy of this Executive order by accessing the following web site: 1083-rev-7-21-17.html

    This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

    Fresno State is a tobacco-free, smoke-free and vapor-free campus.

    Other Applicant Information:

    Applicants will receive confirmation of receipt of their application materials via automatic email reply. In addition, qualified applicants will receive email notification at the conclusion of the recruitment process.

    It is the policy of the California State University to fill vacant positions represented by the California State University Employees' Union (CSUEU) with qualified applicants currently employed on the campus. Other applicants may be selected when it is necessary to meet the best interests of the campus by obtaining specialized skills and abilities not available from campus applicants.

    Equal Employment Opportunity:

    California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Order 883 prohibits discrimination and Executive Order 927 prohibits harassment, on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity, per HR 2004-12), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Retaliation against individuals for complaining about these proscribed conduct, opposing such conduct, or participating in an investigation or proceeding involving such conduct is prohibited by both executive orders.

    Further, California State University, Fresno's statement of commitment to equal employment opportunity principles is also found in the various collective bargaining agreements.

    General Information:
    California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to offer high-quality educational opportunities to qualified students at the bachelor's and master's levels, and in certain applied disciplines, at the doctoral level. The current student enrollment is approximately 24,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and world. California State University, Fresno promotes student learning and community engagement through faculty scholarship and service learning opportunities in collaboration with community organizations, educational institutions, industry, business and government. The University was one of the first U.S. Colleges and Universities to be selected by The Carnegie Foundation for the Advancement of Teaching for its Community Engagement Classification.

    Metropolitan Fresno, with a multi-ethnic population of over 600,000, is located in the heart of the San Joaquin Valley on the western edge of the Sierra Nevada Mountain Range. The campus is within driving distance of San Francisco, Los Angeles, Yosemite, Kings Canyon and Sequoia National Parks, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

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