Job Details

Associate Director of Graduate Enrollment CRM and Systems

Position Number: 9856296
Location: Denver, United States
Position Type: Admissions/Enrollment

Associate Director of Graduate Enrollment CRM and Systems

Job No: 499070
Work Type: Staff Full-Time
Location: Denver, CO
Categories: Admission / Financial Aid, Business Operations / Services, Enrollment

The Office of Graduate Education (OGE) strives to provide exceptional leadership and service in advocating for excellence and integrity in all graduate programs at the University of Denver (DU). Dedicated to quality, innovation, engagement, integrity, and inclusion, the OGE maintains the highest standards in enrollment management and student services, focused on providing an excellent experience from inquiry to alumni.

Under the direction of the Senior Vice Provost for Research and Graduate Education OGE partners with deans, academic units, graduate student government (GSG) and University governance on graduate student recruitment and retention, fellowships and financial aid, academic assessment, and program review to continually improve the quality of graduate education at DU.

In consultation with the Provost and Graduate Council, OGE is responsible for the authorship and oversight of graduate policy, upholding standards with fairness and respect to all. In all that we do, the OGE supports the University's commitment to creating a diverse, ethical, and intellectually vibrant campus community.

Position Summary

This position is responsible for the functional support of Technolutions Slate CRM, ensuring the student systems operate efficiently and effectively by identifying, designing, and applying the most effective technologic and business practice solutions. The position applies demonstrated expertise and leadership to guide the departments and users of the supported systems to the most effective use of the systems to achieve the goals of each graduate academic unit and the strategic mission of the University of Denver.

Full time telework/remote work schedule is available as an option.

Essential Functions

Collaborates with departments to provide support in designing and maintaining application forms and enhancing existing applications. Defines system requirements and priorities and offers viable alternatives where necessary.
Provides technical training, guidance, and resource support for end users, departmental staff, and the OGE team.
Works collaboratively with administrative offices and academic departments to define, develop, and document office and inter-office policies and procedures.
Collaborate with IT systems engineers, database administrators and other technical staff to maintain student systems, facilitate upgrades, and act as the liaison between the end-user and technical support group.
Develops, plans, and participates in the testing of upgrades and new releases. Creates training plans and documentation to conduct training sessions related to student software systems and processes
Maintains the Slate CRM data environment, including creating, improving, and documenting data fields, rules, and uploads.
Works with third-party vendors who offer additional online program options to setup/troubleshoot/enhance integrations and manage any data issues that may arise.
Evaluate and either approve or deny Slate admissions access requests for new users.
Attend and participate in OGE sponsored on/off campus events.
As a functional expert of Slate at the graduate level, the Associate Director leads individual team projects and Slate working groups of up to 15 people, including scheduling, setting, and executing the agenda, providing follow up notes and educating the campus Slate community of changes and updates to the systems.
The Associate Director confers with the Director of Graduate Enrollment CRM System to analyze business practices, evaluate needs of the unit, and review and recommend software to improve efficiency and leverage functionality, ensuring high levels of performance in the graduate admissions process.
Interfaces regularly with the Enrollment team in OGE to analyze business practices, evaluate needs of the unit, and review and recommend software to improve efficiency and leverage functionality.
Utilizes existing Slate CRM, including working knowledge of SQL, for queries, departmental reporting, business processes/integrations, and email campaigns.
Other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

Ability to analyze and engineer complex multifunction technical projects
Strong data analytics skills
High level of accuracy and organization
Strong interpersonal skills
Excellent verbal and written communication skills
Exceptional analytical and decision-making skills
Ability to organize time and tasks
Ability to solve problems and forward-thinker
Ability to prioritize projects and multi-task
Project management skills that include but are not limited to the following: personal organization, strong negotiation skills, problem solving skills, and organizational awareness to ensure goals and objectives are completed on time.
Ability to carry out needs assessment, system integration and design support and general change management support

Required Qualifications

Bachelors degree, or equivalent years of experience and education
2 to 3 years of work experience in Admissions/Enrollment
6 years of experience with system implementation, including working with faculty and staff to establish and achieve desired outcomes
Expert Slate user
Working knowledge of SQL

Preferred Qualifications

Bachelor's degree in Information Systems, Computer Science, Business, or a related field of study.
Graduate degree
Experience with Ellucian (SunGard) Banner/Admissions module
Experience in programming or web development
Experience in a service-orientated work environment
Experience working with multiple teams in admissions/enrollment in higher education
Experience in ETL management, process, and technology.

Working Environment

Standard office environment.
Unexpected interruptions occur often and stress level is moderate to high.
Noise level is quiet to moderate.

Physical Activities

Ability to work in front of a computer for extended periods of time.
Occasionally required to move about the office/campus.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
For consideration, please submit your application materials by 4:00 p.m. (MST) October 19, 2026.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 11.

Salary Range:
The salary range for this position is $75,000 - $85,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's NonDiscriminationStatement.

All offers of employment are based upon satisfactory completion of a criminal history and National Sex Offender Registry background check.

To apply, visit https://jobs.du.edu/en-us/job/499070