Job Details

5691

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.

The Student Success Specialist plays an integral role in the overall successful operation of the Knauss School of Business Student Success Center (SSC). The Specialist is responsible for managing, coordinating, organizing, and supporting projects and processes within the SSC as well as managing the front desk in a fast-paced, highly trafficked setting serving both undergraduate and graduate business students. The Specialist supports the Assistant Deans of Student Success in efforts to communicate and implement student-related policies, deliver inclusion and wellness initiatives, and initiate student outreach in order to provide proactive and student-centric, personalized services that empower business students to identify, pursue and achieve their academic, personal and career ambitions. The Specialist monitors SSC equipment and coordinates schedules and special events, as needed. The Specialist must have excellent verbal and written communication skills as well as the ability to prioritize and multitask during busy times in the office.

Duties and Responsibilities:

Successful Operation of the Student Success Center and Student Worker Supervision 

• Provide outstanding customer service by welcoming and assisting all stakeholders who contact the SSC.
• Ensure that all inquiries are directed to the appropriate departments.
• Provide oversight of and lead the training for the team of student workers who cover the front desk/reception for the Student Success Center (SSC).
• Manage student coordinators and workers and provide oversight of student tasks and responsibilities, including the projects the student workers complete for the SSC team, conducting check-ins with student workers, as needed, to ensure projects are completed on time and accurately.
• Disseminate accurate information about business majors, minors and graduate programs to stakeholders, including undeclared students and prospective students and parents.
• Assist in monitoring and coordinating responses to inquiries submitted through email or Case Management for the SSC.
• Assist with monitoring and ordering equipment and supplies as needed.
• Assist with room reservations, catering and programming for SSC team events and events hosted by the SSC.
• Support the Center with all processes related to providing effective, efficient and student-centric services.

Administrative support for the Assistant Dean for Student Success Center

• Support the Assistant Dean with special projects as assigned.
• Coordinate communication with students on behalf of the Assistant Dean, including academic status letters.
• Assist with the coordination of academic integrity hearings, grade grievances and faculty polls to gather information to assist with faculty alert outreach reports and other academic or student wellness concerns.
• Maintain and update information for student academic files and records within all appropriate platforms (e.g. Salesforce and Maxient).   

Scholarships, Honors and Recognitions

• Serve in the Honors Convocation Committee to assist with the logistics for Honors Convocation events and coordinating awards for recipients.
• Coordinate Beta Gamma Sigma invitations and annual initiation ceremony.
• Coordinate invitations for appropriate graduate students to join Beta Alpha Psi.
• Assist with the coordination of graduate business and other awards and recognition celebrations.
• Prepare and send undergraduate dean's honor list letters at the end of each Fall and Spring semester.
• Disseminate student scholarship information and coordinate scholarship application submissions and the review process.

Student Affairs Support

• Assist students with questions on options and procedures related  to academic policies and procedures (e.g. academic integrity, grade grievances,  probation and wellness support).
• Maintain and update electronic shared drives to organize and optimize the office's  record keeping of documents related to office functions.
• Coordinate with the Registrar, Financial Aid, Student Accounts and other offices  regarding academic policies and procedures.
• Maintain a welcoming, student-centric office environment.
• Maintain confidentiality due to the nature of interactions with students, parents, faculty and other Knauss School of Business and university personnel.

Other

• Other duties as assigned.

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Minimum Qualifications:

• High school diploma
• 3 years of work experience in business or education in administrative support

Preferred Qualifications:

• Bachelor's degree from an accredited college or university; Bachelor's degree can substitute for 2 years of experience
• 3+ years of full-time work experience in high education administration

Performance Expectations - Knowledge, Skills and Abilities:

• Experience using CRM tools
• Ability to anticipate potential needs and propose innovative solutions to office and team activities
• Data entry and database management
• Excellent phone etiquette, written and in-person communication skills
• Proficiency in Microsoft Word, Excel, Outlook, etc. 
• Proven ability to work independently without supervision
• Mature, positive attitude and team player
• Working with group of diverse individuals
• Emotional intelligence
• Demonstrated experience in providing high-quality face-to-face services to customers/students
• Demonstrated capability and interest in learning desktop computer systems, software applications and media production technologies
• Demonstrated ability to work in busy environment with high customer service standards
• Strong organizational skills and attention to detail
• Demonstrated capability in learning details about USD's academic programs and policies
• Reliable, dependable professional who can maintain confidentiality
• Exercise self-initiative by continuously analyzing and improving day-to-day operations and processes.
• Use independent judgment to accommodate the needs of the university by determining proper corrective action or by referring the problem to other appropriate personnel.

$27-31 per hour; Excellent Benefits. In addition, the Knauss School of Business offers two different compressed work schedule options following a 9/75 structure in which employees have 1 to 1.5 days off over every two-week period as well as a hybrid option for those positions that can complete some work remotely.

The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers.  Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.  USD: Human Resources: Benefits

The salary range provided in this posting reflects what we reasonably expect to pay for this position.  Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Click the 'Apply Now' button to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers' review.  If you have any questions or difficulties please contact the Employment Services Team at jobs@sandiego.edu.

Hours: 37.5 hours per week

Closing date: Open until filled

Note: External job postings will be up for at least three days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.