Job Details

Graduate Student Assistant, Counseling & Clinical Education Center

Position Number: 7117084
Location: Fort Myers, FL
Position Type: Counseling

Graduate Student Assistant, Counseling & Clinical Education Center

Job Summary
The Graduate Student Assistant supports daily clinic operations by managing client communication, scheduling, payment processing, and routine administrative tasks. This role ensures a welcoming and efficient front desk environment and provides essential support to the CCEC Summer Coordinator and Administrative Specialist.

Job Description

Key Duties

Answer phones and provide customer service.
Conduct telephone screenings and initial case assignment steps as directed.
Schedule appointments and communicate changes to CITs.
Check and respond to CCEC voicemail and email.
Process credit card payments; verify online payments and allocate them in Titanium.
Prepare and send daily payment reconciliation reports.
Approve incoming Titanium data forms and verify intake completion.
Update client information and document communication in Titanium.
Greet clients and provide parking passes.
Maintain lobby, workroom, and clinic readiness.
Manage room schedules and conference room reservations.
Maintain client files and prepare copies of forms.
Sort and distribute mail.
Perform other duties as assigned.

Additional Job Description

Required Qualifications:

Enrolled as a degree seeking student at Florida Gulf Coast University at time of hire and throughout the appointment.
Must be currently enrolled in the Clinical Mental Health Counseling Program at Florida Gulf Coast University
Be in good conduct standing with the University
Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications:

Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Knowledge, Skills, and Abilities:

Strong verbal and written communication skills to effectively interact with clients and team members.
Ability to handle multiple tasks simultaneously and prioritize responsibilities to ensure efficient workflow.
Present a professional image in word, action, and attire.
Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and in accordance with states policies.
Ability to handle sensitive client information with confidentiality and professionalism.

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.

To apply, visit https://fgcu.wd5.myworkdayjobs.com/en-US/eaglejobs-temporary/job/Main-Campus/Graduate-Student-Assistant--Counseling---Clinical-Education-Center_R0007381