Job Details

Application Administrator II Registrars Office

Position Number: 7009061
Location: Orem, UT
Position Type: Registrars

Application Administrator II Registrars Office

Salary: $58,725.00 - $69,088.00 Annually
Job Type: FT Exempt Salaried Staff
Job Number: FY2605663
Closing: 3/24/2026 11:59 PM Mountain
Location: 800 W University Parkway, Orem
Division: VP Student Affairs

Position Announcement

Who we are:
The Registrar's Office is a major hub of campus providing a wide variety of services to students, staff, and faculty. We are dedicated to building a culture where people thrive and enjoy where they work. Our office core values are Empower Students, Eliminate Barriers, Embrace Innovation. Now is the right time to join the UVU Registrar's Office!

Who we are looking for:
We know that great people are critical to the success of our office, and we are looking to add a proactive, detailed, and team-oriented Application Administrator II to our Registrar's Office team. A successful candidate will be student-focused, caring, collaborative, teachable, and excited by change and new opportunities. Bring your energy and excitement as we work to improve the student experience!

What you'll be doing:
The Application Administrator II for the Registrar's Office administers, troubleshoots, and maintains Registrar's Office software applications in close coordination with IT/Dx resources and technical teams. They are responsible for the functional configuration and testing of Registrar's Office application software, keeping accurate documentation for the benefit of registrar staff and using pre-built queries, they provide reports and data to various stakeholders, within the data governance model, and manage the data reporting requirements of the National Student Clearinghouse (NSC) and the National Student Loan Data System (NSLDS).

The Application Administrator II helps develop a Registrar's Office technology strategy and identify opportunities for system improvements, modernization, and consolidation.

The Application Administrator II for the Registrar's Office reports to the University Registrar and may represent the Registrar's Office on University committees, task forces, and in other meetings and assignments. They foster innovation and strive for efficiency and continuous process improvement. They manage a variety of projects in collaboration with the Registrar's Office leadership team.

Additional responsibilities include cross-training in all areas of the Registrar's Office and assisting team members with a variety of tasks and projects as assigned.

Optional hybrid schedule of one remote workday depending on departmental needs.

Summary of Responsibilities

Systems Configuration: Provides functional configuration support for systems used in the Registrar's Office, including Ellucian Banner, and collaborates with UVU IT/Digital Transformation (Dx) on system upgrades and functional testing. Supports the implementation of new technology solutions and may deliver training to end users. Performs basic troubleshooting of software and systems, escalating complex issues to UVU Dx or vendors as appropriate. Monitors system outages and effectively communicates relevant updates to Registrar staff.
Software Knowledge and Enhancement: Responsible for acquiring and maintaining comprehensive knowledge of Registrar software and related technologies through the review of product documentation, release notes, roadmaps, updates, user manuals, and communication with vendors. Contributes to the documentation of procedures and decisions pertaining to software functionality and system maintenance or configuration. Supports Registrar staff in identifying development requirements and priorities and in effectively communicating those needs to UVU IT/Dx.
Accountability, Collaboration, and Communication: Acts as the primary liaison between the Registrar's Office and UVU IT/Dx, as well as external vendors, regarding systems and technical concerns. Assists with coordinating Registrar's Office projects and tracks tickets submitted to UVU Dx. Provides support in analyzing data to facilitate informed decision-making within the Registrar's Office. Maintains accountability to the Registrar's Office leadership team and delivers regular progress reports on projects, tasks, and assignments.
Reports and Compliance: Provides reports and data to the Registrar's Office and other UVU personnel upon request and as appropriate, primarily utilizing established reports and datasets. May also develop and configure custom reports within platforms such as Power BI. Oversees National Student Clearinghouse (NSC) and National Student Loan Data System (NSLDS) reporting and compliance, including enrollment reporting, error resolution, assignment of CIP codes, and related responsibilities.
Systems Strategy: In coordination with the Registrar's Office leadership team, helps develop and maintain a long-term Registrar's Office technology strategy. Helps identify opportunities for system improvements, modernization, and consolidation.
Performs other duties as assigned including cross training and assisting team members.

Qualifications / Licenses / Certifications

Requires a bachelor's degree and 2+ years of relevant experience (or a combination of education and experience totaling 6 years).

Knowledge / Skills / Abilities

Knowledge

Knowledge of department processes, procedures, and policies (training provided).
Knowledge of FERPA regulations (training provided).
Knowledge of product documentation standards.
Knowledge of technology terminology.
Knowledge of product release cycles and roadmaps.
Knowledge of technology trends and innovations.
Knowledge of project management principles and practices.
General knowledge of programming languages and software development (not a programming position).
Knowledge of technology development concepts.
Understanding of the importance of the end-user experience.
Knowledge of business process automation software applications and services and how these applications can be leveraged to solve business process problems.

Skills

Skills in Microsoft products including Excel, Word, Power Point, Outlook, Teams, SharePoint, One Drive, and Power Automate.
Skills in Qualtrics Survey and Experience Management Software (training provided).
Skills in Javascript, HTML, and CSS.
Skills in query languages such SQL and PL/SQL within Oracle environment.
Skills with Student Information Systems, Ellucian Banner preferred.
Skills with Degree Audit systems, Ellucian Degree Works preferred.
Skills in using reporting software such as Power BI, Tableau, etc.
Skills in using relational databases, such as MySQL, SQL Server.
Skills in researching technical issues and technical troubleshooting.
Excellent customer service skills.
Skills in writing documentation and procedures.
Skills in examining and re-engineering operations and procedures, formulating policy, and developing and implementing technology-based strategies and initiatives.

Abilities

Ability to accept feedback and change behavior.
Ability to adapt and adjust for the benefit of the team.
Ability to work and compromise effectively with a team.
Ability to communicate verbally and in writing.
Ability to think creatively and explore improvements to processes and procedures.
Ability to be Technology and Systems focused.
Ability to communicate about technology to different audiences using user-friendly language.
Ability to help department leadership develop a technology strategy.
Ability to prioritize and manage demands.
Ability to train and advise end users.
Ability to work independently.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

To apply, please visit https://www.schooljobs.com/careers/uvu/jobs/5273497/application-administrator-ii-registrars-office

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