Job Details
Academic Support Professional
Academic Support Professional - 38329 University Staff Description
Academic Support Professional
College of Education
Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!
Who We Are
The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an Academic Support Professional to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success.
At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery—a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.
Salary Range: $46,305 - $59,749. Compensation will be commensurate upon experience and qualifications. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.
Work Location: Hybrid
Benefits at a Glance
At UCCS, our employees are our most valued asset. We're proud to offer:
- Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.
- Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.
- Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.
- Further Your Education: Avail twelve (12) waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.
- Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.
- Want to know your total compensation? Use our calculator to get the complete picture!
Summary
The Academic Support Professional (ASP) will be responsible for providing coordination and support for academic, administrative, and student services functions. Work involves exercising discretion, strong analytical skills, and personal accountability to the department chairs. This position adheres to organizing and establishing work processes to ensure delivery of academic programs' educational, research, and service activities. The ASP resolves problems as they arise, exercising a high level of judgment and decision-making.
The incumbent must establish priorities in completing work assignments, exercise confidentiality, be productive with minimal supervision, and possess a broad and deep understanding of department programs; as well as engage in other opportunities within the college. The ASP will be cross trained with two other department ASPs and willing to offer support as needed. This role will also provide administrative support to the "Accelerating Careers in Teaching" (ACT) program at UCCS, which is an innovative, low-cost, non-credit alternative teacher preparation program. This support is specific to the Department of Teaching and Learning only.
Essential Functions - The duties and responsibilities of the position include, but are not limited to:
Department Primary Contact:
- Serve as primary point of contact and professional support for supervisors, faculty, staff, prospective students, students, outside agencies, and others regarding inquiries about the department(s).
- Update forms and manuals as needed
- Create and maintain advanced spreadsheets, reports, budgets, and records
- Initiate and maintain clear and consistent communication with supervisors, students, faculty, staff, and other stakeholders
- Respond to inquiries, providing guidance, directions, and recommendation
- Provide daily support of operations within department as needed, e.g., ordering supplies, upkeep of storage/copier room, conference rooms, and community spaces
- Route documents for signature in Adobe Sign
- Supervise, lead, and train student workers with tasks and functions to support the department and college
Administrative support for the respective department(s):
- Purchase instructional supplies and books, conference registrations, and professional memberships, with department provided procurement card
- Procure standard office supplies and services, including orders through CU Marketplace, copy center, and facilities
- Create, monitor, coordinate, and update the department teaching plans
- Coordinate department course schedules, room assignments, and request for course changes with appropriate campus departments
- Assist department chairs in planning and preparation for department meetings, retreats, events, organize agendas, order meals, transcribe meeting minutes, etc.
- Support department accreditation and improvement efforts
- Assist and support with any requests and functions related to the Accelerating Careers in Teaching (ACT) development and program success (task associated with this department only)
Support for prospective students, current students, and alumni:
- Provide general information to prospective and current students about the campus, college, program requirements and application process
- Clarify admissions, grading, scheduling, and graduation policies for students and respond to relevant questions
- Coordinate and collaborate with college and/or campus offices (ex. the Graduate School, Office of International Affairs, Admissions & Records) regarding admissions, registration, and monitoring of prospective and enrolling students:
- to ensure the academic pursuits of prospective students, applicants, and matriculated students are progressing;
- to support establishment of new and existing maintenance of policies and procedures;
- to stay informed of current and changing policies and procedures, 4) and, to support the resolution of admissions and enrollment issues
- Provide support and communication for program cohorts
- Engagement and support with alumni, e.g. resolve issues with registrar/records, disseminate information, etc.
- Maintain and update student files in data tracking system according to policies and procedures
- Explain policies and procedures related to course registration, adding, and dropping courses, and program withdrawal
- Assist and support with information, outreach, and referrals for those interested in, active in, or alumni of the Accelerating Careers in Teaching (ACT) program (task associated with this department only)
Assist with Administration and Finance tasks and functions:
- Collaborate with two faculty mentors and leaders of the ACT program and perform all hiring and onboarding processes of faculty mentors (task associated with this department only)
- Compile and track employment-related documents, letters of offer, and additional payment forms per department needs
- Enter data for lecturer appointments and their pay, then submit data to the Human Resources Liaison, to complete background check, letter of offer, and other hiring tasks
- Maintain, analyze, and update the COE Teaching Plan before and after census date for accurate data reporting
- Monitor collection, disbursement, receipt, archiving and submission of required documents
- Prepare, track, scan, and file employment-related contracts, receipts, and other documents
- Maintain and update electronic files according to policies and procedures and college-specific naming convention
- Maintain, interpret, and implement university and college policies as it relates to the relevant duties
- Maintain, interpret, and implement university, state and federal guidelines and policies regarding student records
- Attend, facilitate, and host events to publicize COE programs
- Attend weekly, monthly, and quarterly trainings as required
Tentative Search Timeline
- Priority will be given to applications submitted by: November 22, 2025, 11:59 PM
- Potential virtual interview date: November 25, 2025
- Potential final virtual interview date: Week of December 1, 2025
- Potential start date: As early as December 8, 2025 or January 6, 2026
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.
Qualifications
- Bachelor's degree from an accredited college or university is required
- Experience with program coordination, business operations, or administrative support is required
- The ideal applicant will have intermediate to high proficiency with Microsoft products (Word, Excel, Outlook, Teams, SharePoint, and PowerPoint)
- Experience directly supporting faculty, staff, and students in a higher education setting is highly desirable
- Experience in Higher Education processes, including FERPA protected information is highly desirable
Job Category: Professional Support Services
Primary Location: Colorado Springs Department: C0001 -- Colorado Springs Campus - 40036 - COE-Administrative Ops
Schedule: Full-time
Posting Date: Nov 20, 2025
Unposting Date: Ongoing Posting Contact Name: Lori Unruh Posting Contact Email: lunruh@uccs.edu Position Number: 00743026
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