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IT Technician: College of Emerging and Collaborative Studies - UTK

Position Number: 6233119
Location: Chattanooga, TN
Position Type: Computing - Support and Training

IT Technician: College of Emerging and Collaborative Studies - UTK
Knoxville, TN, United States

Job Identification: 3033
Job Category: Info Technology
Posting Date: 05/15/2025
Job Schedule: Full Time
Locations: 1122 Volunteer Boulevard, Knoxville, TN, 37996, US (On-site)

Job Description
The College of Emerging and Collaborative Studies (CECS) at the University of Tennessee, Knoxville (UTK) invites applications for an IT Technician to begin as soon as possible. This position is responsible for maintaining the operational integrity of the information technology (IT) end user computer equipment, Lab, and resources in CECS. The work includes, but is not limited to, configuring, modifying, troubleshooting, and repairing computers, peripherals and supporting IT equipment for CECS and the Lab. This position provides tech support to faculty and students for CECS classes and the Lab. Support also includes participating in problem resolution, proactive problem solving, and assisting users with more complex problems. This position is responsible for all IT equipment inventory, all computers and technology purchasing, as well as keeping computers up-to-date and managing software subscriptions.

Responsibilities

Computer Management
- Serve as a College contact point providing oversight for CECS computer management for all CECS staff, faculty, Lab, loaner, and conference room computers.
- Works in coordination with Faculty and AV personnel who manage classroom setups, including computers.
- Makes decisions including how to carry out work in varying circumstances by interpreting individual situations and determining which guidelines are most effective out of those available.
- Using asset management solution to keep CECS computers patched, update EOL (end of life) operating systems, schedule AV, browser, and software update roll-outs to all computers.
- Respond to vulnerability status update requests and document progress.
- Audit network registry for CECS to ensure that computers are classified, contacting users to offer assistance in identifying equipment and recommend removal of older entries.
- Perform periodic audits of systems and create reports and documentation showing systems follow security standards and policies.
- Develops and maintains a strong partnership between OIT, college faculty, and staff, to ensure all questions and issues are resolved in a timely manner.
- Handles IT problems independently when possible and coordinates problems that require investigation and/or support from the University's OIT department.
- Maintains IT equipment inventory.
- Handles all computer and technology purchasing for CECS. Responsible for the Computer Upgrade Program (CUP).
Lab Management
- Serves as a College contact point who provides assistance in the Lab for CECS Faculty and Students.
- Maintains all equipment in the Lab, keeping all technology and software up-to-date.
Coordinates and provides computer support for College special events such as Employer fairs and Student Engagement events, and determines requirements for any new projects.
Coordinates and provides supervision of the College computer loaner program. This service consists of evaluating all College computers for operational status and serviceability and recommending qualifying computers as computers to be loaned out to staff and faculty when needed. Actions include performing local and remote testing, providing specialized installation, repairing of equipment, and IT infrastructures when necessary.
Provide change management and continuous improvement documentation for all systems. Perform other duties as assigned. These include but are not limited to supervision of the CECS Lab, assist Audio-Visual staff with classroom and lab computer installation, maintenance, and repair, and recommend process enhancements to increase productivity and efficiency.
Continue to develop significant technical expertise across multiple and emerging IT platforms and systems especially in Windows and Mac operating systems and associated systems. Enhance scripting skills to continue to automate system tasks.
Develop functional skills in related applications such as system monitoring tools, and documentation of processes for future student workers.
Create a manual for future IT technicians and student workers.

Qualifications
Required Qualifications and Experience:

Associates Degree in computer information science, computer science, computer networking, or other IT-related field required or two years of work experience in computer support will be accepted in lieu of the degree
Superior demonstrated customer service experience required
In-depth knowledge and demonstrated support ability for Apple and Windows platforms in an enterprise or higher education environment.
Strong Microsoft Office skills including install, support, troubleshooting and usage
Demonstrated experience collecting, verifying, and documenting customer requirements
Maintain current knowledge of new and emerging technologies
Advanced computer desktop and helpdesk support abilities
Demonstrated experience managing Active Directory (AD) systems

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.

Desired Qualifications and Experience:

4+ years experience directly supporting IT users.
Demonstrated experience working in cross discipline teams and meeting deadlines,
Demonstrated commitment to improving skills, learning new technologies and methods.
Ability to manage and troubleshoot IT networks across multiple platforms
Ability to absorb and retain information quickly
CompTIA A+ / Net+ certifications preferred
Experience coordinating multiple priorities within established guidelines and meet deadlines
Strong documenting and IT problem solving skills
Knowledge in current Windows operating systems
Knowledge in current Windows Server operating systems
Knowledge in current Mac OS/iOS
Experience with asset management systems
Experience with Networking Fundamentals
Experience with Active Directory
Experience in PowerShell scripting language
Ability to work under general supervision
Ability to handle constantly changing tasks, ability to multitask effectively and to exercise patience and professionalism during stressful situations.

To Apply

In order to be considered for candidacy, please include a cover letter and resume in addition to the online profile. Applicants should complete the online profile in its entirety to demonstrate the minimal education and experience required for this position. Incomplete profile information as it relates to the requirements listed will eliminate candidacy for this opportunity. Review of applications will begin immediately and will continue until the position is filled.

About the College:

The College of Emerging and Collaborative Studies (CECS) at the University of Tennessee, Knoxville, is at the forefront of changing the future of higher education. It is a first-of-its-kind college created to meet the needs of students seeking a customizable degree path in emerging fields such as artificial intelligence and data science that leads to rewarding careers upon graduation. CECS offers timely, innovative, student-centric degrees, minors, and stackable certificates at both undergraduate and graduate levels that address the future talent gap and expose students to experts and disciplines from across campus through a cross-cutting curriculum. CECS utilizes strong industry partnerships to ensure students gain relevant skills and real-world experience, offering for-credit internships and multi-disciplinary projects. CECS emphasizes the cohort experience where students learn and interact with fellow students from across campus and disciplines, allowing them to learn from one another and work together to solve real-world problems.

Who We Are:

We are a small team of energetic, adaptable, and hardworking individuals committed to educational initiatives that will lead to meaningful careers for our students and a positive impact on society. Every member of our team is a valuable collaborator, driven entrepreneur, and proficient multi-tasker dedicated to working together to find innovative approaches to achieving our shared goals. We are fast-moving and growing. Our work is constantly evolving to meet changing needs.

Who We Are Looking For:

We are searching for a pathfinder, problem navigator, and strategy creator, who proactively works to make us more efficient and effective through teamwork and collaboration. We need an intentional learner with intellectual resilience to tackle new challenges, welcoming uncertainty with a growth mindset. We need a seasoned professional, who exercises good judgment and can be trusted to provide sound counsel to colleagues and leadership. We need a teammate dedicated to our mission and who shares our values.

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3033/?mode=location