Job Details

Lead Specialist

Position Number: 6158820
Location: Lubbock, TX
Position Type: Bursar and Student Accounts

Lead Specialist
Lubbock
40895BR
Student Business Services

Position Description
Performs advanced, specialized work to assist in the organization and implementation of various projects and programs. Work is performed under minimal supervision within established policies with latitude for independent judgment. Works on special projects as assigned. May substitute for supervisor during his/her absence.

Major/Essential Functions
1. Ensure accurate application of student benefits to accounts based on sponsor research, verified third party agreements, or required paperwork, in adherence with state, institutional, and departmental policies.

2. Manage sponsored student accounts, including determining contract charges, collecting deposits or payments, and arranging accurate invoices for each third-party sponsor in accordance with departmental policies and procedures.

3. Resolve account or billing inquiries and complaints by investigating issues, communicating with students and their representatives, and implementing appropriate resolutions.

4. Maintain accurate records of all sponsored student agreements, interactions, and transactions/payments, ensuring documentation includes inquiries, complaints, comments, and actions taken.

5. Coordinate regularly with sponsor representatives and other Texas Tech University departments to facilitate ongoing account management and ensure timely updates and communications.

6. Provide accurate and timely information regarding sponsored student accounts, using all available systems and tools, while adhering strictly to FERPA regulations.

7. Perform other duties as assigned to support departmental goals and sponsored student services.
2. Manage sponsored student accounts, including determining contract charges, collecting deposits or payments, and arranging accurate invoices for each third-party sponsor in accordance with departmental policies and procedures.

Required Qualifications
High school plus six years experience in related field. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications
Exceptional customer service skills. Outstanding written and verbal communication skills. Strong problem-solving skills
and ability to "think outside the box." Intermediate knowledge of computers, including Microsoft Office Suite. History of
working with customer accounts, invoicing, processing of payments, and reconciliations. Familiarity with the Banner Student Module.

Special Instructions to Applicant

Minimum Hire Rate
17.77

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.