Job Details

This ad is expired.

Desktop/IT Support Technician 3, Division of Technology Solutions - UT System Administration

Position Number: 6098634
Location: Chattanooga, TN
Position Type: Computing - Support and Training

Desktop/IT Support Technician 3, Division of Technology Solutions - UT System Administration
Knoxville, TN, United States

Job Identification: 2168
Job Category: Info Technology
Posting Date: 03/24/2025
Job Schedule: Full Time
Locations: 400 W Summit Hill Drive, Knoxville, TN, 37902, US

Job Description
The individual in this position serves as the direct customer interface for end users and management providing guidance and planning in the use of existing technologies as well as the provision of new IT solutions through emerging technologies. This effort includes working with the UTSA departments to design, create, implement, and maintain technology changes or upgrades, and includes working with staff on IT related projects and research. The position responds to end user requests for technology support including the resolution of complex end user requests. This is a "high touch" position who will be supporting senior executives as well as line staff. This individual will also conduct training of staff on key applications, particularly the Microsoft suite of tools . Tasks for this person will vary from day to day.

Responsibilities

Operates as the on-site expert for support and problem resolution and/or leads a team performing similar functions.
Assesses, analyzes, diagnoses and resolves users complex technical issues by performing local and remote testing and when needed, partners with internal/external support to create the best technical solution.
Provides skilled installation and support on new solutions including both equipment configuration and installation of software.
Work is performed mostly without supervision.
Trains users on computer use, best practices, security, and computer/phone software and applications.
Creates and maintains documentation in support of these activities. Creates documentation & mentors/trains existing team members on new technologies.
Trains new team members on existing technologies.
Works with staff and leadership on information technology related projects and research.
Analyzes staff and department business needs and works with staff on information technology solutions to meet those needs and makes recommendations for purchases.
Analyzes complex technical issues and develops project plans for problem resolution.

Qualifications
Required qualifications:

High school diploma or equivalent and 5 years of experience.
Working knowledge of Windows Operating Systems
Customer Service/ Problem Solving skills.
Excellent interpersonal skills, attention to detail, organizational skills.
Communications skills, verbal and written.
Public speaking.
Basic Active Directory knowledge.
Moderate to advanced Office 365 knowledge.
Basic Networking knowledge.
Familiarity with Microsoft 365 Collaboration Tools (Teams, Sharepoint, OneDrive) and Zoom

Preferred qualifications:

Associates degree
Bachelors degree
7 years of relevant experience
A total of 2 years of demonstrable desktop support experience.
One or more of the following certifications: A+, Network+, Microsoft Technology Associate
(Infrastructure),Microsoft 365 Certified: Modern Desktop Administrator
Associate or similar.
Proven ability to deliver training to individuals or groups.
Some video/course creation experience a plus.

Application Process
For full consideration, applications should be accompanied by a letter of interest, a resume, and three professional references. Review of applications will begin immediately.

Benefits and Compensation
Compensation for the position will be competitive and commensurate with qualifications and experience within the market range.

The University offers a comprehensive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits and much more. Additionally, Tennessee residents do not pay a state income tax. For more information on the University of Tennessee's benefits, visit https://hr.tennessee.edu/benefits/

About Us
The University of Tennessee System is the state's oldest higher education institution and preeminent public university. The UT System is comprised of campuses at Knoxville, Chattanooga, Pulaski and Martin; the Health Science Center at Memphis; and the statewide Institute of Agriculture and Institute for Public Service. With a presence in each of Tennessee's 95 counties and through the combined force of education, research and outreach, the University serves students, business and industry, schools, governments, organizations and residents statewide.

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2168/?mode=location