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Program Specialist - Small Business Development Center Full-Time

Position Number: 5451601
Location: Oregon City, OR
Position Type: Business and Financial Management

Program Specialist - Small Business Development Center Full-Time

Salary: $43,123.08 - $46,984.56 Annually
Location: Milwaukie, OR
Job Type: Full-Time, Non-Union
Division: Technology, Applied Science and Public Services
Job Number: 2324-00111
Closing: 8/7/2024 11:59 PM Pacific

Description

Clackamas Community College (CCC) seeks to hire a Program Specialist,

full-time position. We are interested in finding the best candidate for the job, and candidates that may be from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective, and thought. We encourage you to apply, even if you do not believe you meet every one of the qualifications described.

CCC is committed to continuous improvement and innovation in support of student-centered teaching and learning. We are committed to understanding and dismantling systems of oppression and to co-creating a more equitable educational system that in turn fosters a more equitable society. We strive to be a student-ready institution that supports and partners with students to promote discovery and growth. We work to mobilize community-wide awareness and action related to College strategic priorities and seek to build relationships in support of community well-being. At CCC, individuals are celebrated for their experience and expertise, and are validated for their unique perspectives. CCC encourages faculty, staff, and students to be engaged in ways that reflect their needs and interests. To learn more about CCC visit Leadership, Vision and Initiatives.

PURPOSE OF POSITION

:

Provide "concierge" services to small business clients and answer a multitude of questions concerning all stages of business development (startups as well as existing). Must be able to determine what type of assistance the client requires by asking questions and assessing appropriate needs to deliver information on classes, workshops, programs, appointments, and referrals to other service providers. This position is the first contact (walk in, telephone, and internet) with the Clackamas SBDC to provide services to small business owners in Clackamas County - "the Face of the SBDC".

Work as part of a team with SBDC Director, instructors and counselors, as well as Oregon SBDC Network (OSBDCN), business and community partners, to respond to training and business development needs of small business clients through planning and implementing training, recruitment and SBDC program development projects. Coordinate the delivery of SBDC training events and programs. Schedule and orient part-time instructors; manage class logistics; evaluate classes; and facilitate student registrations and payments. Create promotional flyers and assist in marketing SBDC classes and programs to businesses and individuals. Ensure confidentiality and compliance with college, state, federal, FERPA, accreditation, and grants contract requirements.

ESSENTIAL JOB FUNCTIONS

:

1. Client Support (30%)
1.1. Pre-qualify clients by asking questions, giving referrals, recommending workshops and programs, and making appointments when appropriate.1.2. Order and maintain office supplies and equipment, manage training events and scheduling.

2. Training and Event Coordination (30%)
2.1. Create and enter training event information in Center IC database to meet state and federal reporting requirements and to post event information on the Oregon Small Business Development Center Network (OSBDCN) public website.2.2. Produce training event reports and quarterly counseling reports from Center IC database as requested by SBDC director, public affairs department, community partners, business counselors, and OSBDCN office. Add new clients, update information, as well as keep track of export issues in Center IC database. 2.3. Coordinate all components of on- and off-site class set up and delivery, including ensuring instructional department/division paperwork and approvals are in place, instructional materials, student registration, class evaluations, and completion of reports required by the OSBDCN office.

3. Construction Contractors Board Coordination (20%)
3.1. Respond to all questions regarding education requirements for the Construction Contractors Board (CCB). Prepare all materials, certification, and input of student information into CCB database, monthly reports and continuing education requirements.
3.2. Proctor CCB exams.

4. Department Support (20%)
4.1. Coordinate and provide communications between TAPS Division, Veterans network, Growth wheel certifications, Small Farm SBM curriculum, and Connections for Business & Industry (CBI).
4.2. Respond to all questions regarding continuing education requirements for Landscape Construction Board (LCB), along with quarterly updates of qualifying continuing education (CE) hours.
4.3. Communicate with business clients, cashiers, Registrar's office, grants accountant, and OSBDCN staff as needed to problem solve and create procedures to accommodate requirements of college, OSBDCN and funding partners (SBA, Oregon Economic Development Department, Veteran's grant, etc.).
4.4. Coordinate and perform administrative duties to assure SBDC network grant compliance requirements for Veterans Programs.
4.5. Develop and sustain positive relationships with business clients and agency partners. Create marketing materials, including flyers, and e-mail marketing pieces, as well as provide all materials for workshops and programs. Promote SBDC classes and programs.
4.6. Develop and maintain office forms and procedures to assure organized processing for information and requests. Update all brochures and flyers for workshops on a quarterly basis.

GENERAL JOB FUNCTIONS:

Establish and maintain effective working relationships with students, staff, other agencies, and the general public.
Perform other duties as assigned within the scope of the classification.
Participate in college committees when requested.
Maintain proficiency by attending training and meetings, reading materials, and meeting with others in areas of responsibility, which may require travel.
Maintain work areas in a clean and orderly manner.
Maintain student confidentiality, data integrity, and comply with all related college, state, and federal standards, including the Family Educational Rights and Privacy Act (FERPA).

Job duties vary by department. The following focus areas may be assigned these additional duties:

FOCUS AREA:

Bilingual
- Bilingual Spanish/English support to students as outlined above.

Qualifications

REQUIRED QUALIFICATIONS

:

Associate's Degree in education, business or public administration, or related field AND three years' relevant experience in business educational program/project coordination, OR Any equivalent combination of education and experience which provide the knowledge, skills, and abilities required to perform the duties as described.
Knowledge of program planning and administrative activities, including marketing, promotions and budgeting, related to workshops and training programs for small business owners and managers.
Knowledge of word processing, spreadsheet, presentation, desktop publishing, internet, and email applications.

SPECIAL REQUIREMENTS OR LICENSES

:

Driver's license valid in the State of Oregon.

PREFERRED QUALIFICATIONS:

Bilingual Spanish/English
Experience in small business management (owning and/or managing a small business).
Knowledge of SBDC funding and community partners and college policies and procedures.
Training and/or experience with Colleague, Oregon SBDC Network Center IC database and spreadsheet software applications, and knowledge of FERPA requirements.
Experience with Small Business Management (SBM), and Veteran SBM programs.

Other Job Elements

The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

WORKING CONDITIONS

:

The position requires minimal (20-40%) ability to use dexterity and fine motor skills assemble, build or repair machines or other objects. Frequent (51-80% of the time) use of office equipment.

The position requires minimal (5-20%) physical effort such as lifting, carrying, or movement, etc. Movements required to complete work are not difficult, and only require some degree of agility and hand eye coordination.

The work environment is protected with only some occasional hazards or obstacles (20-40%). There is a moderately low level of personal risk or hazard. Job conditions are occasionally uncomfortable, with moderate (20-40%) issues of confinement, temperature change, incident of noise, or interactions of a disagreeable nature, inside/outside work, dirty conditions, exposure to contagious disease, etc. Position may have some responsibility for driving.

SUPERVISORY RESPONSIBILITIES

:

Supervision of others is not a typical function assigned to this position. May provide training and orientation to newly assigned personnel, and may assign work to student workers.

SUPERVISION RECEIVED

:

Works under the general direction of the Director, Small Business Development.

Additional Information

APPLICATION INSTRUCTIONS:

When applying for this position, you will be required to complete the NeoGov application and attach the following electronic documents.
1. Resume
2. Cover Letter explaining your interest in the position and describing how you meet the minimum and special qualifications and requirements of the position.
3. If applicable: Veteran's Preference documentation

Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. CCC makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position.

VETERANS' PREFERENCE:

Applicants are eligible to use Veteran's Preference when applying with Clackamas Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Military personnel who expect to be honorably discharged from the military within 120 days of certifying veteran status on this job application, may also request preference. Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and electronically attach the required documentation at the time of application.

DOCUMENTS REQUIRED:

MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) - OR - Letter from the US Dept. of Veterans Affairs indicating a non-service connected pension.
Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs.

For information regarding Veteran's Preference qualifications, visit the following website: https://www.oregon.gov/boli/workers/Pages/veterans-preference.aspx

TERMS OF EMPLOYMENT:

All positions at CCC are required to be available for work onsite as requested by the college.
Requires flexible work schedule to meet program needs, which may include evenings and/or weekends.
Employees must maintain Metro Portland, OR or Vancouver, WA residency as a condition of employment.
Successful applicants must successfully pass a background inquiry, which may include criminal, driving, and full background checks. Only information relevant to the position will be considered. An individual with negative information on their background inquiry will not necessarily be denied employment.
Providing false information will result in rejection of an application, employment offer or dismissal.

EQUAL OPPORTUNITY EMPLOYER:

CCC is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.

ANNUAL SECURITY REPORT:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view CCC's most recent Annual Security Report (ASR) at Clackamas Community College. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on CCC properties for the last three calendar years.

To apply, visit: https://www.schooljobs.com/careers/clackamascc/jobs/4539519/program-specialist-small-business-development-center-full-time