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Online Engagement Specialist

Position Number: 5331315
Location: New York, NY
Position Type: Computer and Information Technology

Online Engagement Specialist

Marketing and Communications, Lincoln Center

Fordham University

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Fordham University has an excellent reputation as a dynamic institution located in New York City. ÂFounded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools.

Fordham University offers aÂcomprehensive and competitive benefits packageÂto its employees, which includesÂmedical, dental, vision, life, and disability insurance.

We offerÂtuition remissionÂfor employees and their dependents

A generous employer match towards a 403(b)Âretirement plan.

As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC),ÂFordham is considered a qualifying employer for the Public Service Loan ForgivenessÂ(PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.

As part of itsÂwork-life balanceÂprogram, the University providesÂgenerous PTOÂincluding 15 vacation days, 12 sick days, 2 personal days, 6 summer Fridays, andÂholidaysÂthat include paid time off between Christmas and New year.

University employees have access to theÂEmployee Assistance ProgramÂ(EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.

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Hybrid Policy:ÂÂÂÂÂÂÂ

Please review the Hybrid Policy here.

https://www.fordham.edu/human-resources/policies-guides-and-agreements/hybridremote-work-policy-for-administrators/

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Position Summary

Reporting to the Director of Online Communications, the Online Engagement Specialist plays a pivotal role in shaping and executing Fordhamâ€™s digital presence, ensuring it reflects the Universityâ€™s values, mission, and goals, showcases its strengths to prospective students, and provides the Fordham community with relevant and engaging resources and content.

Additionally, they are responsible for supporting a community of campus-wide web editors and developing and implementing comprehensive strategies that optimize site performance and enhance the user experience using analytics and data to drive development.

Essential FunctionsÂÂÂÂÂÂÂÂ

Works closely with the Director of Online Engagement to assist web editors university-wide with updating and maintaining web pages.

Serves as a project manager and takes initiative throughout the full lifecycle of projects; remains informed on the status and progress of web projects while lending knowledge and expertise.

Attends and assists with CMS training with the Director of Online Engagement on a monthly basis and leads training sessions as needed with groups of 15 people or more.

Participates actively in weekly team and university partnership project meetings.

Corresponds and collaborates with faculty, staff, and students regarding web updates via phone, email, in-person, and screen share.

Assists in developing new training materials and updating tutorials on an ongoing basis.

Provides support during and after training sessions to assist with web inquiries and to provide mini-training and refresher sessions.

Provides support with keywords and search engine optimization across university websites, including the University News site in WordPress.

Manages the Fordham Website search appliance to ensure the application is an effective tool for both internal and external audiences, leveraging analytics and keyword matches.

Reviews web analytics (SiteImprove, Google Analytics, BrightEdge) and provides metric reports to partners so they are aware of website performance.

Assists with content marketing, web accessibility, and resolving accessibility issues in PDF and digital forms.

Essential Functions Note

This list is not intended to be an exhaustive list.

The University may assign additional related duties as necessary.

Management ResponsibilitiesÂÂ

Guides work of other employees who perform essentially the same work and/or student workers. Organizes, sets priorities, schedules and reviews work, but is generally not responsible for final decisions in hiring, performance management or compensation.

Additional FunctionsÂÂÂÂÂÂ

Provides support and training to faculty, staff, and students as needed for SiteImprove (web-governance tool), Terminalfour (CMS), and PDF accessibility remediation (Adobe Acrobat Pro DC).

Serves as a lead with Search Engine Optimization best practices in various search tools.

Assists the Communications team with WordPress support relating to best web practices and web accessibility.

Liaises with the Creative Services team to select images for the web; crop and resize images in Photoshop and Pixlr as needed.

Oversees training for student interns and delegates assignments, and checks progress.

Informs university partners on the best web practices and accessibility guidelines to ensure ADA compliance.

Remains abreast of the latest industry trends, tools, and best practices.

Required Qualifications: Education and ExperienceÂÂÂÂÂÂÂÂ

B.A. or B.S. in Communications, Computer Science, or related field.

Minimum of 2 years of experience in digital communications including website management, HTML, technical support, web analytics, and Photoshop.

Required Qualifications: Knowledge and SkillsÂÂÂÂÂ

Familiarity with web communications best practices.

Familiarity with ADA compliance.

Excellent time management, customer service and support, organizational, communication, and teamwork skills in order to assist colleagues and the University community.

Capacity to handle multiple responsibilities and prioritize projects to stay on top of workflow and strict deadlines.

Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Minimum Starting Salary: $63,500

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Maximum Starting Salary: $75,000

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Note: Salary is commensurate with qualifications, experience, and skills.

START DATE: ASAP

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APPLY HERE: https://careers.fordham.edu/postings/7610

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ABOUT FORDHAM

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools.Â It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.

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Fordham is an Equal Opportunity Employer â€" Veterans/Disabled and other protected categories