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IT Support Technician II

Position Number: 4314024
Location: Lubbock, TX
Position Type: Computer and Information Technology

IT Support Technician II
Lubbock
32805BR
Library

Position Description
The IT Support Technician II scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit.

Major/Essential Functions

Participates in the annual process of editing and updating the Service and Support Catalog.
Creates and manages documentation of lessons learned, best practices, and all other appropriate details in all areas related to this position's responsibilities to enable effective progress tracking, ongoing accountability, support, replication, and evolution.
Makes appropriate contributions to the Knowledgebase.
Supports the Total Quality Management philosophy of the LTMS department within the Library.
As an LTMS Technology Support Operations Team member, provides technical support and assistance to departments, faculty, academic staff, and students.
Assess the LTMS support efforts/activities in effectiveness, efficiency, quality, and production.
Serves on the LTMS Asset Management Team, which is responsible for asset tracking and lifecycle and budget planning.
Primarily responsible for the collection of data about assets and performing inventory checks upon request.
Renders tier 2 desktop support for tickets sent in by student assistants, faculty, and staff in alignment with the LTMS Tech Support Services Catalog and Library and Texas Tech University policies.
Works closely with LTMS Support student assistants to ensure a quick response to incoming tickets and escalates to a higher-level technician if unable to resolve the issue promptly. Trains student assistants where able.
Coordinates with Senior IT Support Technicians to plan surplus of equipment. Organizes equipment surplus, including ensuring equipment is made ready (removing or wiping hard drives) and filling out the proper documentation.
Works with the Library's Building Services and Inventory department to ensure all equipment is removed from the inventory.
Leads the annual public image deployment efforts and documents any post-deployment changes.

Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

Windows desktop administration and management.
Macintosh computer operations, and associated software, working familiarity with PC, printers.
Knowledge and experience with programming languages and environments used by the Library.
Other necessary skills are project management and integration management.
Intermediate technology hardware and software competency.
Training in fundamental and advanced hardware and software support through education or experience.
Windows server management and maintenance skills.
CompTIAA+ certification.

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.