Job Details

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Section Manager

Position Number: 4314009
Location: Lubbock, TX
Position Type: Business - Management

Section Manager
Lubbock
32595BR
ITHC

Position Description
Manages a section in a department that has institutional oversight. Plans, organizes and develops goals and procedures for the section. Represents the section to administrators, outside agencies and others on relevant matters. Supervises subordinate staff.

Major/Essential Functions

Assists in ensuring premier support services provided by Desktop Services.
Provides strategic oversight and leadership for Desktop Services.
Assists with planning and other activities as assigned by the departmental directors and Office of the CIO.
Monitors incidents management system of Desktop Services for responsiveness to customer needs and performs quality control for timeliness and responsiveness for requested incidents.
Coordinates flow of incidents to ensure follow-up completion of incidents.
Responsible for coordinating and leading activities with Desktop staff and student assistant resources.
Adheres to all appropriate institutional policies (including IT Ops) and other relevant internal departmental policies.

Required Qualifications
Bachelor's degree required plus four years supervisory experience.

Preferred Qualifications

Technical Certifications
Good organizational skills
Excellent analytical and problem-solving skills
Good prioritization skills, yet flexible enough to adapt plans
Strong leadership and decision-making skills
Understanding of complex information and requirements
Ability to explain complex information and technologies in simple terms
Superior team leadership and delegation skills
Ability to delegate activities
Excellent negotiation skills
Superior non-verbal, oral and written communication skills

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.