Job Details

Working in the call center, performs tasks to contribute to the efficient day to day operations and a positive patient experience. Working at assigned UCR clinic location, this position will primarily be the voice heard when customers and patients call UCR Health. Under the general supervision of the clinic manager and director of ambulatory operations, performs a full range of call center duties. Duties can include: prompt and courteous telephone assistance to callers, answer, screen and triage a high volume of incoming calls, verify financial and geographic eligibility, schedule/cancel patient appointments according to their insurance and assigned provider, schedule/reschedule/cancel patient appointment at the request of the patient, provider or clinic needs, verify and update patient demographics. Checks appointment availability across clinic sites and schedules patients accordingly and assists with appointment cancellations. Pre-registers callers and patients in the electronic medical record system and determines if the caller/patient qualifies after checking insurance eligibility. Screen patients for demographic accuracy and update demographics, verify insurance and update insurance data upon receiving calls for eligibility. Perform other duties as assigned by supervisor.

This position may be assigned to work at various clinic locations in the inland empire. This position may be required to work different shifts, including evenings, weekends, and holidays.

1. A minimum of two (2) years of experience working in a front office role coordinating schedules and performing duties related to checking in patients. At least one (1) of these years should be in a medical clinic office or hospital setting where insurance verification and patient financial responsibilities are performed.

2. Prior experience in working in an insurance company, with third party payers, and/or in credit/collections. Experience using standard office equipment and computers. Typing speed of 35 wpm, and previous electronic medical records experience (EMR).

3. Strong oral and written communication skills to effectively communicate with patients of varying ages, diagnosis, and multicultural backgrounds. Excellent customer service and strong interpersonal skills. Must demonstrate customer service skills appropriate to the job. Ability to recognize and handle customer complaints.

4. Ability to maintain a work pace appropriate to the workload and ability to work well in a constantly changing environment.

5. Must possess the skill, knowledge and ability essential to the successful performance of assigned duties.

6. Familiar with medical terminology.

1. Bilingual skills in English and Spanish.

2. Medical Assistant training or certification.

3. An Associate degree in business or related field.

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside was included in the (August 2018) edition of The Princeton Review's "The Best 382 Colleges."


• Shanghai Jiao Tong University (August 2017) Academic Ranking of World Universities ranked UC Riverside among the top 151 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."


• In 2016, UCR was recognized for graduation rate success by the Association of Public and Land-Grant Universities (APLU) for achieving near parity across racial-ethnic, socio-economic, and gender boundaries.


• UCR ranks among the Top 15 Public Research Universities in the nation, as identified by the 2017 Washington Monthly.


• In 2017, two separate reports from the Education Trust celebrated UCR as a national leader for African American and Latino student success. UCR was one of just three schools to be named top-performing institutions in both reports and the only California campus recognized among 18 top-performing colleges and universities in the nation for high black student graduation rates.

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview