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Service Center Analyst (Administrative Analyst/Specialist- Non-Exempt)- Currently accepting resumes from current internal CSUF employees only.
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Position Number: 1017183
Location: Fullerton, CA
Position Type: Facilities Management

Service Center Analyst (Administrative Analyst/Specialist- Non-Exempt)- Currently accepting resumes from current internal CSUF employees only.

Classification: Administrative Analyst/Specialist-12 Month-Non-Exempt

AutoReqId: 9559BR

Department: AVP Facilities Mgmt-Service Center

Sub-Division: Associate VP Capital Programs & Facilities Management

Salary Range: $3,288- $5,695 per month

Appointment Type: Ongoing

Time Base: Full-Time

Work Schedule:
Monday - Friday, 8:00 AM - 5:00 PM

Job Summary:
California State University, Fullerton is searching for a Service Center Analyst (Administrative Analyst/Specialist- Non-Exempt). The Service Center Analyst (Administrative Analyst/Specialist- Non-Exempt) should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Under the supervision of the Service Manager, performs a wide range of specialized and analytical duties in support of Facilities Operations programs. Works in a supervisory capacity and is responsible for the day-to-day operations of the Service Center, which is the call and dispatch center for all incoming campus requests for facilities maintenance, repairs and minor construction and alteration projects. Provides direction, training and oversight to Service Center staff and student assistants. Responsible for providing technical and administrative support for department-wide management information and work order systems. Develops and implements processes, procedures and work flow for service requests and department-wide service delivery. Implements strategies and best practices for improved service delivery. Responds to, tracks, and monitors customer inquiries, concerns and service needs. Establishes processes and systems for tracking, analyzing and reporting data related to service levels, work orders, facilities performance, maintenance and repairs. Establishes, documents and updates departmental processes/procedures, and training materials. Leads and coordinates various departmental projects. Conducts annual surveys and provides reports and recommendations on facilities and program performance, and customer satisfaction. Utilizes web-based applications and technologies to improve customer service. Other duties as assigned.

Essential Qualifications:
Bachelors degree from an accredited four-year college or university and/or the equivalent training and administrative work experience involving the study, analysis, evaluation, development or improvement of administrative policies, procedures, practices or programs. Working knowledge of the general practices, program or administrative specialty. Basic knowledge of and the ability to apply fundamental concepts. Working knowledge of budget policies and procedures. Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit or administrative specialty. Knowledge of and the ability to apply basic methods and procedures used for research and statistical analysis. Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques. Ability to make independent decisions, exercise sound judgment, handle multiple priorities, and organize and plan work assignments. Ability to compile, write, and present reports related to program or administrative specialty. Demonstrated ability to establish and maintain cooperative working relationships.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

Special Working Conditions:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the Universitys strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Hiring Preference: On-Campus CSUEU Employees

Application Deadline: 08-Jun-2017

Apply online at: https://sjobs.brassring.com/TGWEbHost/jobdetails.aspx?partnerid=11720&siteid=76&AReq=9559BR