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Student Office Temp - Fall 2019 Winter 2020
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Position Number: 1621463
Location: Flint, MI
Position Type: Residence Life and Housing

Student Office Temp - Fall 2019 Winter 2020

Job Opening ID: 178132
Work Location: Flint Campus
Full Time/Part Time: Part-Time
Regular/Temporary: Temporary
FLSA Status: Nonexempt
Organizational Group: Flint Vc Std Affairs
Department: Flint Riverfront Residence Hal
Posting Begin/End Date: 9/18/2019 11/18/2019
Salary: $9.45 $9.45
Paid Time Off:
Career Interest: Temporary Job Opening

Job Summary
The role of the Student Office temp is essential to the success of the Housing and Residential Life department here at UM-Flint.

Student Office temp employees are committed to creating the most meaningful housing experience for all residents and guests. By exhibiting excellent customer service skills, attention to detail and thorough follow-through on all tasks assigned, they perform an indispensable role in ensuring the success of the department as whole.

The ideal Student Office temp has the ability to find a balance between being a UM-Flint student and a Student Office temp. Confidentiality, commitment to building community, effective teamwork, professionalism and modeling balanced living are key qualities evidenced.

Responsibilities*
Administrative

Maintain office coverage as scheduled
Perform routine office work
- Answer office phone within three rings - correctly route calls to pro staff, other departments within the University, or take detailed messages for pro staff when necessary
- Acknowledge/Greet everyone that enters the office
- Provide accurate information to students/guests regarding HRL processes/services, as well as, ancillary departments within the University
- Daily log in detail all student/guest inquiries, phone calls, walk-in's
- Operate office machines (printer/copier, fax, etc.)
- Update multiple HRL calendars
- Update tracking modules (spreadsheets, google sheets, google docs, etc.) as requested
- Mail Merge various lists to labels
- Address/Label various marketing materials
- Monitor the Housing office supply inventory and prepare supply orders
Assist in the check in/check out of residents/guests as necessary
Assist residents/guests with maintenance requests/issues
Assist residents/guests with access issues
Assist with housing tours as necessary
Assist vendors with access/questions/issues
Assist Facilities with access/questions/issues
Assist residents who are locked out
Maintain a clean and organized office
Keep supervisor informed about concerns, incidents, etc. regarding office operations and other pertinent issues
Attend monthly office meetings and 1:1's
Know HRL emergency procedures and appropriate situations in which to contact professional staff, RA's on duty & DPS
Participate and respond to fire alarm, severe weather, active shooter and other alarms/drills
Other duties as assigned

Conference

Update conference calendar on a daily basis with guest requests, room assignments and other changes/updates as they occur
Proactively assess upcoming conference guest needs and pre-prep by preparing:
- Key cards (MCard & Onity)
- Ensuring rooms as assigned are turned and ready for next guest
- Using checklist to properly document items that have been completed in each room
- Performing a light cleaning of each room (notifying if room needs a deep clean)
- Hanging/Replacing shower curtain, if necessary
- Monitoring supplies and providing updates to conference administrator of low supplies
- Reporting maintenance issues - entering work orders in a timely fashion
- Placing linens and making beds
Assist conference administrators with check in/check out processes
Keeping linens and supplies organized in both the HRL office and in the basement
Placing dirty linens in bags as provided
Post-conference, staff members will assess damages, clean rooms and remove trash and linens from rooms

Community Development

Respect and maintain confidentiality
Promote an appreciation and respect for diversity within the community
Be a positive role model for residents and other staff members
Support and implement the mission and goals of HRL
Model ownership and pride in the facility
Maintain a professional demeanor and attitude at all times
Foster relationships with individual residents and staff by remaining accessible and approachable
Role model and abide by all policies outlined in the Community Living Standards at UM-Flint and Code of Student Conduct

Required Qualifications*
Required Qualifications

Be enrolled at UM-Flint
Be available to work a minimum of 10 hours per week
Have a minimum cumulative GPA of 2.5 at the time of hire, and maintain a 2.5 GPA while employed. GPA will be monitored throughout employment.
Be in good social standing with the University as defined by the Student Code of Conduct and maintain good social standing during employment by following the Community Living Standards at UM-Flint and the Student Code of Conduct
Previous customer service experience
Excellent attendance record
Ability to multi-task while exhibiting a positive, customer-focused, attitude
Ability to manage stress and to adapt quickly to an ever-changing workload within a busy office
Ability to maintain strict confidentiality inside and outside the office
Ability to move about freely e.g. making beds, cleaning rooms, escorting guests around campus
Ability to lift 15-20 lbs

Desired Qualifications

Previous experience as a residential student

By submitting this application, you are waiving your privacy rights as outlined in the Family Educational Rights & Privacy Act (FERPA) and allowing staff within Housing and Residential Life to view your transcript in order to confirm your academic eligibility for this position.

By submitting this application, you are authorizing the Office of the Dean of Students to release your student conduct history to confirm your conduct eligibility for this position. This will remain in effect for the duration of employment.

Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.

To apply, visit http://careers.umich.edu/job_detail/178132/student_office_temp_-_fall_2019_winter_2020