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Student Wellness Integration Customer Service Specialist (Administrative Support Assistant II)
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Position Number: 1189482
Location: Fullerton, CA
Position Type: Other Administrative Positions

Student Wellness Integration Customer Service Specialist (Administrative Support Assistant II)

Classification: Administrative Support Assistant-12 Month-Assistant II

AutoReqId: 10254BR

Department: Student Health and Counseling Center

Sub-Division: Associate VP Student Affairs

Salary Range: $2,600-$4,328 per month (department hiring range $2,600 - $2,850)

Appointment Type: Ongoing

Time Base: Full-Time

Work Schedule:
Monday-Friday, 8:00 AM-5:00 PM

Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About CSUF:
Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California's revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, CSUF Garden Grove Center, Fullerton Arboretum, cultural events and performances in the Clayes Peforming Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

About the Position:
The Student Health and Counseling Center strives to help students achieve their academic, professional, and personal goals. Counselors can help students improve coping skills, strengthen personal relationships, navigate the college transition, recover from traumatic experiences, and engage in self-exploration. We are seeking an exceptional individual to join our team as a Student Wellness Integration Customer Service Specialist (Administrative Support Assistant II). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

The Student Wellness Integration Customer Service Specialist is responsible for working in the newly integrated Student Wellness reception area greeting students, scheduling appointments, checking in appointments, answering phones, relaying messages to more than 80 healthcare providers and staff, entering and scanning immunization/medical records into the electronic medical record system, releasing immunization holds, re-schedule appointments as needed for cancellations and staff absences, check student eligibility for services, confirm student forms are current and up to date in the electronic medical record, for the Health Services and Counseling and Psychological Services departments while maintaining a pleasant, helpful and professional demeanor. Knowledge and experience utilizing electronic medical records while making informed independent decisions about medical and psychological appointments with attention to detail and knowledge of HIPPA confidentiality guidelines. Additional responsibilities may include preparing subpoenas and archiving medical records as a back up to the Health Records Technician. Other duties as assigned.

Essential Qualifications:
High School diploma or the equivalent and three years of experience in general office, clerical or secretarial work or the equivalent. General working knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of office methods, procedures, practices, and equipment. Thorough knowledge of English grammar, punctuation, and spelling with demonstrated competence in effectively presenting standard information in writing. Ability to learn, interpret independently, apply, and identify deviations from a variety of complex policies and procedures. Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions. Ability to perform arithmetic functions of a transactional nature, including tracking and comparing data. Ability to work on the front line, with a variety of campus and community individuals requiring active problem solving and effective interpersonal skills. Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions. Basic typing and keyboarding skills.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Special Working Conditions:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the Universitys strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Hiring Preference: On-Campus CSUEU Employees

Application Deadline: 29-Mar-2018

Apply online at: https://sjobs.brassring.com/TGWEbHost/jobdetails.aspx?partnerid=11720&siteid=76&AReq=10254BR