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Digital Campus Experience Manager
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Position Number: 3841787
Location: New York, NY
Position Type: Student Affairs and Services

Digital Campus Experience Manager

Academic Initiatives, Multiple Campuses

Fordham University

Fordham University has an excellent reputation as a dynamic institution located in New York City. Founded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools.

Fordham University offers acomprehensive and competitive benefits packageto its employees, which includesmedical, dental, vision, life, and disability insurance.

We offertuition remissionfor employees and their dependents

A generous immediate employer match towards a 403(b)retirement plan.

As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC),Fordham is considered a qualifying employer for the Public Service Loan Forgiveness(PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.

As part of itswork-life balanceprogram, the University providesgenerous PTOincluding 15 vacation days, 12 sick days, 2 personal days, 6 summer Fridays, andholidaysthat include paid time off between Christmas and New year.

University employees have access to theEmployee Assistance Program(EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.

Position Summary

The Digital Campus Experience Manager is responsible for product planning and execution of Fordham University's new digital experience for student success throughout its life cycle, including launch. Reporting to the Special Advisor to the Provost on Strategy and working collaboratively across the University, the manager gathers and prioritizes user requirements and defines the product vision to drive the best user experience for students, faculty, and staff and deliver on relevant outcomes including student engagement, retention, and success.

Essential Functions

Leads a core project team of faculty, students, and staff to shape feature development of applications and identify appropriate and desirable product roadmaps that are personalized to students' academic programs and campus.

Performs needs assessments, builds scope, and analyzes usage to determine priorities

Continually evaluates the competitive landscape, existing student, staff, and faculty journeys, and user goals to understand needs and inform product roadmaps

Collaborates with other areas of the University including Student Affairs and Enrollment Services to understand needs

Partners with IT to implement digital products

Coordinates and runs beta testing of the early-stage product and add-on features with user panels (one of students, and at least one for student support services) and gathers feedback

Works with internal teams with access to user insights and user data to drive cross-functional

recommendations and optimize for largest student-centric impact

Conducts qualitative and quantitative research to inform and evaluate current and new features, products, and experiences.

Determines and tracks success metrics

Defines and recommends strategies for UX-driven product improvements informed by data

Coordinates communication between all relevant parties regarding the product strategy

Addresses any additional digital student success project requirements

Required Qualifications

Bachelor's degree required; Master's degree a plus

Five or more years in planning and developing strategy for digital products, preferably within higher education

Three or more years experience managing the lifecycle of a digital product

Proven ability to take defined goals and translate them into crisp well-estimated plans that are appropriately resourced

Strong written and oral communication skills, and proven success working collaboratively across units

Knowledge of human-centered design principles and user experience practices a distinct plus

Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Preferred Qualifications

Master's degree a plus

Minimum Starting Salary: $70,000

Maximum Starting Salary: $90,000

FLSA CATEGORY: Exempt

START DATE: ASAP

APPLY HERE: https://careers.fordham.edu/postings/4538

ABOUT FORDHAM

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.

Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.

Fordham is an Equal Opportunity Employer – Veterans/Disabled and other protected categories