Job Details

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Northern Illinois University
  • Position Number: 2563262
  • Location: DeKalb, IL
  • Position Type: Residence Life and Housing

Coordinator of Residence Hall Overnight Operations

Primary Function:
This position is responsible for managing NIU's residence hall attendant program that works evenings to monitor and administer the guest registration program and help facilitate other desk operation services. The individual in this position works under the supervision of the Senior Associate Director for Residential Life. The position also collaborates closely with NIU Police Department, Physical Plant, Heat Plant, and Onecard Office, among others. Work hours will be primarily evenings and overnight/early morning.

Duties and Responsibilities:
Serves in a supervisory capacity during the timeframe for guest registration in the residence halls overnight operations. Coordinates student residence hall attendants tasked with monitoring entrances and lobbies for the purposes of registering residents and approved guests. Serves in second level response after first level of student residence hall attendants. Situations may include mediation, facility concerns, emergency response, and/or to NIU Police Department about alleged illegal activities and oversee processes related to issuance of temporary NIU Onecards. Will act as person in charge unless the event requires the arrival of other Housing and Residential Services and/or NIU officials. Coordinates the integration and transition from Night Operations to Day Operation desk staff. Works collaboratively with residential life staff in all buildings, including Community Advisors, Desk Attendants, Hall Directors, etc. Must have sensitivity to multicultural issues and support the creation and appreciation of a diverse environment. Practices the appreciation of cultural differences and facilitates the development of them in others. Performs related duties as needed or assigned.

Minimum Required Qualifications:
  1. High School Graduation or GED.
  2. Any one or combination totaling two (2) year (24 months) from the categories below:
    • A. college course work in criminal justice, communication, hospitality, social sciences, or a closely related field, as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals six (6) months
      • 60 semester hours or an Associates Degree equals twelve (12) months

    • B. supervisory or administrative work experience which could include customer service, crisis management, public safety such as a security guard or dispatcher, or closely related experience.

Education and Experience Preferred:
1. B.A. or B.S. degree in communication, counseling, hospitality, social sciences, criminal justice, sociology, management, criminal justice, or a closely related field.2. Demonstrated knowledge of, and understand, rules and regulations of the University pertaining to residence halls and apartments.3. Demonstrated knowledge of procedures for dealing with fire alarms and maintaining safety of the halls and apartments in emergency situations.4. Demonstrated knowledge for the process and procedures for managing lock outs, temporary card issuance, and filing maintenance work orders.5. Demonstrated knowledge for university guest registration processes and procedures.6. Demonstrated knowledge with scheduling workers, managing time sheets and basic time keeping functions.7. Possess the communications skills needed to deal effectively with a diverse public and staff.8. Sensitivity and understanding of diversity issues and cultural competence training.9. Know how to deal with employees and earn their respect so that a good working environment can be created.10. Exercise discretion in dealing with emergencies or individuals who are breaking laws, rules, or regulations in the residence halls/apartment during limited access hours.

Working Hours: M-F; 10:00 pm to 6:30 am
Hiring Rate/Range:
Posting Date: 10/12/2021
Closing Date: 10/19/2021
Priority Review Date:
Open Until Filled:

Special Instructions to Applicants:
  • Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position, however, it will be converted to a full-time equivalency to determine combined length of experience.
  • If you have education and/or training in excess of what is required, we encourage you to upload your unofficial transcripts.
  • After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this particular position.
  • Please monitor your e-mail for further information regarding your application. Emails will be generated from and Please add these emails to your address book to ensure timely delivery of any future communication.
  • We STRONGLY recommend that contact information used in your online profile be personal use, not professional/work information: personal email address, home address, and phone numbers. The information you provide is used to make contact on search updates, department referrals and interviews, etc. We must be able to relay sensitive and important information in a way that protects your privacy concerning job search activity, now and in the future.
  • The Civil Service examination for this classification is a Credentials Assessment, and is based on your application materials as submitted for this posting. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register. After the application deadline, the names within the top three scores will be referred to the hiring department for interview.
  • Once this position has been filled, all names will be removed from the employment register in accordance with State Universities Civil Service System rule 250.60(h)(10).
  • If eligible for Veterans Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application in order to receive the maximum eligible points on the Civil Service examination.
  • Click on Coordinator of Residence Hall Attendant Program for more information including typical duties, minimum acceptable qualifications, and testing requirements.
  • Please click Human Resource Services Benefits for detailed information about Northern Illinois Universitys benefits package.
  • Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

To apply, visit

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator
Health Services 230

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