Job Details

California State University, Fresno
  • Position Number: 1391744
  • Location: Fresno, California
  • Position Type: Computer and Information Technology
Job Title: Director of DISCOVERe (Administrator II)
Job ID: 13674
Full/ Part Time: Full-Time
Job Code: 3312
Department: DiscoverE


To view full job description including minimum qualifications and to apply online: http://jobs.csufresno.edu/

Overview:
The Director of DISCOVERe serves as the campus strategist overseeing the Fresno State DISCOVERe program. This strategic leadership role supports student success efforts through the digital transformation of the student learning experience. The director will provide administrative leadership for the DISCOVERe program and its expansion by being the visionary strategist, champion, innovator, and enabler of technology-enabled learning. The Director of DISCOVERe partners closely with the Center for Faculty Excellence to support the development innovative teaching practices consistent with program goals; collaborates with Technology Services to identify and prioritize infrastructure needs; partners closely with the AVP of Institutional Effectiveness to assess program effectiveness; works in partnership with faculty, department chairs, associate deans, deans, administration, and other key campus stakeholders to coordinate and facilitate effective communication, processes, and initiatives; and builds and nurtures relationships with external partners to enhance support and raise funding for the program. In close partnership with faculty and the Center for Faculty Excellence, the director will bring positive impact to student success efforts through the curation of a digital learning strategy that aligns with the President's bold vision and Fresno State's campus strategic plan through supporting improvements in pedagogical research and curriculum design, graduation and workplace preparation, increased student engagement, digital literacy efforts, cost savings, and the cultivation of inquiry and lifelong learning. The Director of DISCOVERe reports to the Chief Information Officer (CIO).

Program goals:
The Director of DISCOVERe partners with university stakeholders to advance the goals of the DISCOVERe program, which are to:
  • redesign and improve pedagogy through the use of mobile technology,
  • improve student learning as evidenced by content mastery,
  • improve student digital literacy, and
  • lower the cost of instructional materials to students.

    Compensation:
    The salary is competitive and is negotiable depending on the strength of qualifications. This is a CSU Management Personnel Plan (MPP) position with an attractive benefits package which includes but is not limited to: a vacation accrual rate of 16 hours per month; 12+ paid holidays; excellent choice of medical, dental and vision insurance, long term disability coverage, life insurance; and retirement benefits.

    Anticipated Hiring Range: $80K-$95K

    Position Summary:
    All members of the Technology Services management and staff must perform their work in accordance with the principles below. Specific service levels and procedures associated with these responsibilities may vary depending on the duties, tasks and projects assigned.
  • Maintain positive working relationships and appropriate interpersonal interactions with colleagues and members of the university community. For example,
    o Show courtesy and respect towards others.
    o Communicate in an effective and timely manner and take steps to ensure proper understanding.
    o Collaborate willingly with others to help advance the goals of the department and university.
  • Interact with customers, and those supporting services to customers, in a manner that ensures that we deliver the best possible service. For example,
    o Respond quickly and affirmatively to ensure that customers and support staff are aware that their issues are being addressed and know when they have been resolved.
    o Complete work of a quality that helps ensure ongoing customer satisfaction with the capability, performance and timeliness of services provided.
    o Provide timely communication to customers and support staff to so that they are kept up to date on progress of their Incidents, Service Requests and Problems.
    o Communicate appropriately to internal and vendor support teams regarding operational matters.
  • Work towards the stated goals and outcomes of the department and university and take an active role in maintaining your understanding of these goals and outcomes.
  • Comply with university and departmental policies and take an active role in maintaining your understanding of these policies.
  • Comply with university and departmental procedures and practices as defined by employees manager and take an active role in maintaining your understanding of these procedures and practices.
  • Maintain regular attendance and respect your colleagues time by arriving promptly for work, shared tasks and meetings.
  • Maintain appropriate security and confidentiality according to University policies and industry best practices.

    General MPP Responsibilities:
    Management Supervisory duties include interviewing, selecting, and training of employees; setting and adjusting their rates of pay and hours of work; directing their work; appraising their productivity and efficiency for the purpose of recommending retention, salary adjustments or other changes in their status; handling or recommending resolution to their complaints and grievances and recommending disciplinary action when necessary; planning the work; determining the techniques to be used; proportioning the work among the employees; determining the types of materials, supplies, machinery or tools to be used.

    Qualifications:
  • Provide administrative leadership and vision for the use of digital technologies in teaching and learning environments, workforce preparation, experiential learning opportunities, and life-long learning opportunities.
  • Partner closely with the Senior Academic Technology Officer and the Center for Faculty Excellence to support faculty and the development of innovative teaching practices consistent with program goals.
  • Partner with the AVP of Institutional Effectiveness to assess effectiveness of the DISCOVERe program as well as the quality of the faculty and student experience.
  • Promote the DISCOVERe program to students, faculty, staff, the university community and the higher education community.
  • Partner effectively with deans, department chairs, faculty, key university offices, community stakeholders, and technology partners to advance the program goals of DISCOVERe
  • Work to make the DISCOVERe program sustainable.
  • Provide administrative and strategic leadership of the DISCOVERe team, which includes leadership of the DISCOVERe Hub.

    Secondary duties of the job include:
  • Serve as an active, engaged, and effective member of the Technology Services leadership team to plan for and implement projects, policies, procedures, protocols, processes, and structures that align with the Technology strategic plan and the Fresno State strategic plan.
  • Participate and collaborate within the campus technology shared governance structures.
  • Other duties as assigned.

    Qualifications:
    The ideal candidate will possess many, if not all, of the following skills, qualifications and characteristics.
  • Extensive experience supporting the use and integration of mobile devices and innovative technologies into a learning environment.
  • Strong understanding of high-impact practices in teaching and learning strategies to promote student success.
  • Experience working with or supporting digital textbook initiatives.
  • Ability to effectively develop collaborative relationships with a diverse set of constituents, such as with faculty, technical and non-technical staff, and administrators.
  • Demonstrated ability to work autonomously with general direction.
  • Excellent written and verbal communication skills, with both technical and non-technical audiences.
  • Extensive experience with technology and digital transformation.
  • Demonstrated effectiveness managing a financial budget, preferably one that is greater than $1M.
  • Demonstrated experience with strategic planning.
  • Successful experience with personnel supervision and administration skills.
  • Demonstrated ability to successfully manage vendor relationships.
  • Demonstrated ability to effectively facilitate shared decision-making meetings with diverse audiences, such as in the context of shared governance.
  • Ability to effectively develop collaborative relationships with a diverse set of constituents, such as with faculty, technical and non-technical staff, and administrators.
  • Demonstrated ability to work autonomously with general direction.
  • Excellent written and verbal communication skills, with both technical and non-technical audiences.
  • Demonstrated ability to prepare effective written reports and other written communications.
  • Demonstrated problem-solving abilities and critical-thinking skills.
  • High ethical standards, work ethic, and strong business acumen with a commitment to service, integrity, and excellence.
  • A commitment to diversity, equity, and inclusion.

    Education and Experience:
  • A bachelor's degree from an accredited university in technology, business, information systems, educational technology or a related field of study.
  • Three or more years' experience in a leadership or management position responsible for leading and supporting mobile and digital learning technology initiatives, preferably in a higher education environment, or related experience.

    Preferred Skills:
  • Advanced degree in technology, education, business, information systems or a related field, with a preference for a doctorate degree.
  • Five or more years' experience in a leadership or management position responsible for leading and supporting mobile and digital learning technology initiatives, preferably in a higher education environment.
  • Demonstrated experience supporting or leading initiatives or programs with curriculum design and pedagogical development, including incorporating digital technologies in K-16 or higher education classrooms.
  • Demonstrated experience with program assessment and user experience assessment.
  • Demonstrated ability to lead collaborative, interdisciplinary teams in matrix-managed environments.
  • Experience working effectively in a role that requires a high degree of operational efficiency and customer service skills with a proven commitment to promoting and maintaining a continuously-improving service-oriented culture.
  • Experience working effectively in a role that requires a high degree of organizational awareness and savvy, emotional intelligence, tactfulness, and collaboration.
  • Demonstrated awareness and successful integration of emotional intelligence into relationships, workflows, and processes.
  • Change management certification with demonstrated change management experience, preferably within large or complex organizations.
  • Demonstrated experience working successfully with students from diverse backgrounds with a broad range of digital literacies.
  • Experience working in higher education and/or large corporate environment.
  • Experience working in a union environment.





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